Leasing + Property Operations VA | Part-Time | US Rentals | Training Provided

We’re hiring a reliable VA to support leasing, day-to-day rental operations, and front-line phone coverage for a U.S.-based real estate business.

We are not looking for a highly experienced property manager. We already have systems, templates, and procedures in place and are willing to train the right person.

What matters most is that you have:

• an excellent speaking voice
• professional phone presence
• strong follow-up habits
• proven work-from-home experience
• reliable equipment and internet
• the ability to follow systems, checklists, and written instructions

You will be one of the first voices callers hear. You must be comfortable professionally speaking with prospects, tenants, vendors, cleaners, and other business contacts.

Our rental operations include long-term rentals, mid-term rentals, and occasional STR only when filling MTR vacancies.
No bookkeeping. No QuickBooks.

WHAT YOU’LL DO

• Answer and return business calls professionally
• Identify the reason for the call, take accurate messages, and route or escalate appropriately
• Respond to rental inquiries and coordinate showings
• Follow up with prospects and applicants during the lease-up process
• Help coordinate applications, lease signing, move-ins, and move-outs
• Receive and document maintenance requests
• Contact vendors and follow up until work is completed
• Send rent reminders using established procedures and templates
• Coordinate cleaners and property turnovers
• Assist with move-in coordination, including occasional evening or weekend support when scheduled.
• Keep RentRedi and internal trackers updated
• Send template-based MTR/STR guest messages when needed
• Follow up on open tasks until completion
• Escalate emergencies or unusual situations to management

REQUIREMENTS

• Philippines-based
• Metro Cebu applicants are preferred, but qualified applicants anywhere in the Philippines are welcome
• Excellent spoken English and professional phone presence
• Strong written English
• Organized, dependable, and strong at follow-up
• Comfortable making and receiving phone calls
• Comfortable following SOPs, scripts, templates, and checklists
• Able to take accurate notes and document next actions
• Previous work-from-home experience required
• Reliable computer
• Quiet professional workspace
• Headset
• Reliable primary internet
• Backup internet required

This should not be your first work-from-home position.

VOICE / CUSTOMER SERVICE EXPERIENCE
At least 12 months of experience in one or more of the following is preferred:

• BPO / call center
• Voice customer service
• Receptionist
• Appointment setting
• Inbound/outbound calling
• Similar client-facing phone work

Strong communication skills are more important to us than extensive property-management experience.

PROPERTY EXPERIENCE
Property-management or leasing experience is helpful but not required.
Experience with any of the following is a plus:

• Leasing
• Tenant communication
• Maintenance coordination
• RentRedi
• AppFolio
• Buildium
• Furnished Finder
• Airbnb
• Other U.S. rental or real-estate operations

Training will be provided on our systems and procedures.

SCHEDULE
This is a 25-hour-per-week position supporting U.S. Eastern Time operations.
Our regular office hours are Monday–Friday, 9:00 AM–6:00 PM ET.
The primary schedule will be a consistent weekday block during those hours.
Occasional evening and weekend availability is required for scheduled move-ins, turnovers, or urgent property matters.
Evening/weekend work is not expected every week and will be scheduled in advance whenever possible.
Total weekly hours will remain approximately 25.
No overlapping employment or client work during agreed GRF working hours.

PAY
Starting pay is PHP 20,000–25,000/month, depending on demonstrated skills and relevant experience.

Candidates with limited property experience but excellent communication skills, proven WFH experience, and strong organizational ability may start toward the lower end of the range while learning our systems.

Candidates with useful leasing/property-operations experience who require less training may start higher in the range.

This is intended to be a long-term position with the potential for additional responsibilities and growth based on performance.

HOW TO APPLY
To be considered, please follow ALL instructions below.
1. Subject Line
Use this subject line: PM100526
Applications that do not follow the instructions may not be reviewed.
2. Resume
Provide a direct Google Drive link to your resume in PDF format.
Make sure the file permissions allow us to view it.
3. Video
Provide a 2–3 minute video answering the questions below.
Also include a written transcript of your video response.
AI-generated transcripts are acceptable, but please review the transcript for accuracy before submitting.
4. Answer These Questions
Include your answers directly in your OLJ application:
1. What city/municipality and province do you currently live in?
2. How many years have you worked from home?
3. Describe your BPO, call-center, receptionist, appointment-setting, or voice customer-service experience.
4. Describe any leasing, real-estate, rental, or property-management experience you have.
5. What property-management or real-estate systems have you used, if any?
6. Are you comfortable making and receiving calls with prospects, tenants, vendors, and other business contacts?
7. Are you currently employed or working for other clients?
8. If yes, provide the exact days and working hours of your current commitments.
9. What consistent weekday schedule can you commit to within our regular office hours of 9:00 AM–6:00 PM U.S. Eastern Time?
10. Are you available for occasional evening and weekend work when needed for scheduled move-ins, turnovers, or urgent property matters?
11. Describe your computer setup, including the number of monitors you use.
12. What is your primary internet provider?
13. What do you use for backup internet?
14. What backup power solution do you have?
15. Describe your normal work-from-home environment.
16. Why are you currently looking for a new position?
17. What monthly salary are you seeking for 25 hours/week?
18. If this role later grew to 40 hours/week, what monthly salary would you expect for full-time work?
19. Are you interested in a long-term position that could grow in responsibilities?
20. Provide the direct link to your OnlineJobs.ph profile.

VIDEO QUESTIONS — 2 TO 3 MINUTES
Please answer naturally. No professional editing is needed.
1. Introduce yourself and tell us where you live.
2. Tell us about your customer-service/BPO and work-from-home background.
3. Describe any leasing or rental experience you have.
4. Pretend a prospect calls and says:
“Hi, is the property still available?”
Respond exactly as you would on the phone.
5. Pretend a tenant calls and says:
“The kitchen sink is leaking and it’s getting worse.”
Respond exactly as you would to the tenant.
6. Pretend someone calls and says:
“Hi, I’m calling for Gary. Is he available?”
Respond exactly as you would if you were answering the business phone.
7. Tell us why you are good at following procedures and making sure tasks do not get forgotten.
End the video by saying:
“My application code is PM100526.”

NEXT STEP
Applicants who follow the instructions and meet the initial requirements will be considered for a short interview.
Finalists may be asked to complete a short paid practical assessment before an offer is made.