Customer Service & Sales Representative (Inbound Leads – Residential Cleaning Company)

We are a well-established residential cleaning company based in New Jersey, USA, focused on delivering high-quality service and an exceptional customer experience. We are looking for a reliable, professional team member who can communicate clearly, build trust with customers, and help convert inbound leads into booked appointments.

This is not cold calling.

You will be handling warm, inbound leads from customers who have already expressed interest in our services. Your role is to respond quickly, communicate clearly, provide pricing, and convert inquiries into scheduled cleanings.

You will also assist with customer service, scheduling, and ongoing client communication.

Responsibilities

Respond to inbound inquiries via phone, email , and text

Speak with prospective customers and provide accurate quotes

Convert leads into booked appointments

Follow up with unconverted leads

Schedule and confirm appointments using our CRM

Handle rescheduling, cancellations, and general customer questions

Maintain clear and professional communication at all times

Requirements

Excellent spoken and written English

Clear, professional, and friendly communication style (important for phone work)

Proven experience in customer service and/or sales

Comfortable speaking with customers on the phone

Experience using CRM systems (Jobber, Housecall Pro, or similar is a plus)

Ability to work during U.S. Eastern Time business hours

Strong attention to detail and organization

Reliable internet connection and quiet work environment

What We’re Looking For

Someone who sounds natural and confident on the phone

Friendly, personable, and customer-focused

Able to build trust quickly with customers

Comfortable handling pricing conversations and basic objections

Responsive and dependable