Customer Success & Onboarding Specialist

Website: Pawpay
Location: Remote
Status: Full-time

Role Summary

As a Customer Success & Onboarding Specialist, your role is to ensure that newly signed partners successfully launch and start earning through our Refer & Earn program.

You will guide partners step-by-step—from onboarding to widget installation—while helping them understand how to maximize their earning potential. This role is critical in turning signups into fully activated, revenue-generating partners.

What You’ll Do

Conduct outbound outreach via calls and email s to introduce the referral program
Clearly explain the earning potential and value proposition to business owners
Drive partner sign-ups and widget placements
Perform consistent and strategic follow-ups to maximize conversions
Maintain accurate records of all outreach and progress in the CRM system

How Success is Measured

Your performance will be evaluated based on:

Number of partners onboarded per week
Activation rate (partners who successfully install the widget)
Conversion rate from outreach to signup

Ideal Candidate Profile

We’re looking for someone who is:

Sales-driven and persuasive, with the ability to sell opportunities—not just products
Confident in explaining earning potential and ROI-based pitches
Highly organized and consistent with follow-ups
Energetic, engaging, and comfortable speaking with business owners
Results-oriented and motivated by targets and incentives
Fluent in English with clear and natural communication