Medical Virtual Assistant (Australian Healthcare Experience Preferred)

Virtual Workmate is building a talent pool of Health Virtual Assistants to support Australian medical clinics and healthcare providers with day-to-day administration, patient coordination, and practice management tasks.
We’re looking for organised, detail-oriented professionals who understand healthcare workflows and can help clinics run smoothly. Experience working with Australian medical or allied health practices is highly preferred.

Key Responsibilities

• Manage appointment bookings, cancellations, rescheduling, and patient reminders.
• Handle clinic inboxes, phone enquiries, and patient communications.
• Maintain and update patient records and practice management systems.
• Assist with referrals, follow-ups, recalls, and document management.
• Support billing administration, invoices, payment follow-ups, and Medicare-related administrative tasks where applicable.
• Coordinate practitioner calendars, consultations, and daily clinic schedules.
• Assist with reports, data entry, and general administrative duties.
• Follow clinic procedures and maintain strict confidentiality when handling patient information.
• Escalate clinical questions and urgent patient concerns to the appropriate healthcare professional.

Qualifications

• Previous experience as a Health VA, Medical Receptionist, Medical Administrator, or Healthcare VA.
• Australian healthcare industry experience is highly preferred.
• Familiarity with medical or allied health clinic workflows.
• Strong written and verbal English communication skills.
• Excellent organisation, attention to detail, and time management.
• Ability to manage sensitive information responsibly and follow privacy procedures.
• Proactive, reliable, and capable of working independently.
• Stable internet connection and a suitable home working setup.
• Preferred Software & Tools
• Experience with any of the following is an advantage:
• Medical practice systems: Best Practice, MedicalDirector, Zedmed, Genie
• Allied health practice systems: Cliniko, Halaxy, Nookal, Power Diary, PracSuite
• Online bookings and patient engagement: HotDoc, Healthengine
• Communication and administration: Microsoft 365, Google Workspace, Zoom, Microsoft Teams
• Experience with Medicare billing administration, referrals, patient recalls, and Australian healthcare documentation is also an advantage.

What You’ll Get

• Starting rate: AU$7 per hour
• Remote work opportunities with Australian healthcare clients
• Potential long-term opportunities, depending on client requirements
• Supportive team and structured onboarding
• Work schedules aligned with client requirements, including Australian business hours

How to Apply
Application Form: ----------
Job Code: HVAVWM

*Incomplete applications or those that do not follow the instructions will not be reviewed.
*Only qualified/shortlisted candidates will be contacted.