Client Success & Lead Follow-Up Manager (High-Ticket Coaching)

About PHNYX Group
PHNYX Group is a venture studio with operations in Dubai, Switzerland and China. We partner with founders to build, grow and sell physical product brands.

Our founder has built multiple brands, including PHNYX Watches, which has done millions in revenue. We also run high-ticket coaching programs and a mastermind that teach people how to build and grow ecommerce brands.

Why this role exists
Leads and clients are our most valuable relationships. Right now, follow-up depends on too many people remembering to do it.
We want one person who makes sure every lead is followed up, every client feels looked after, and every concern reaches our founder fast.

What you will own
Making sure every new lead is contacted within 5 minutes
Reading sales call notes in Fathom and keeping GHL up to date: who bought, who didn't, and why
Steady, helpful follow-up with everyone who hasn't bought yet
A weekly report on the main reasons people don't buy
Fast, smooth onboarding for new clients
Detailed client profiles: what they do, why they joined, where they live
Checking in with clients so they stay happy and keep growing with us
Flagging any client concern to our founder within 24 hours
Setting up follow-up automations in GHL and Zapier, or working with the person who does

What success looks like
No lead waits more than 5 minutes
60-70% of past clients buy again
Refunds at 1% or less, and fewer than 5% of clients cancel or quit in a year
Our founder always knows why people aren't buying
Clients feel genuinely cared for

Who we are looking for
Someone who genuinely cares about clients. You follow up because you want them to win, not just to close a sale.
You notice when a client goes quiet and reach out before they think about quitting. You hear the real reason behind "I need to think about it."
You are organized. No lead, note or promise ever falls through the cracks.

Experience required
You have worked in client success, sales operations or follow-up for a high-ticket coaching, education or consulting business
You have followed up with leads after sales calls and helped close them
You have onboarded and looked after high-ticket clients
You use GHL or a similar CRM every day
Big plus: offers priced $5,000+, mastermind experience, and building automations yourself

Technology you should know
GHL and Zapier
Fathom or a similar note-taker
DocuSign
---------- , Loom, Google Workspace
ChatGPT and Claude

How we work
Full time and fully remote
5 days a week, split shift: 5 hours in Dubai working hours and 4 hours in US Eastern hours
Finish your week's tasks and Saturday is off. Our weekly team meeting is on Fridays.
You report to our Chief of Staff
You send a short Loom update every day
Reply times: under 2 hours is our standard, 24 hours is the absolute maximum

Compensation
$1,000-$1,200/month, depending on experience
Paid via PayPal or card payment (not bank transfer). Salary is paid at the end of each month for the first 4 months, then twice a month, on the 15th and the last day of the month
$2,000 quarterly bonus when refunds stay under 1%

2-week paid probation
You start with 2 paid weeks doing real work with our leads and clients. This is how we see what you can do, and how you see if you want to work with us.

If it goes well, you move to a month-to-month contract.

How to apply
Apply on OnlineJobs.ph with:
1. The subject line: "Client Success - [Your Name]" (we use this to check attention to detail)
2. The coaching or education businesses you've worked for, and your role
3. Proof of results: follow-up close rates, retention or refund numbers
4. A Loom video, 3 minutes max, introducing yourself and explaining how you follow up with a lead who said "I need to think about it"
5. Your answers to these application questions. Each question asks for specifics that are hard to fake. Vague answers score low:
>> Which coaching or education business did you work for? What were the offer prices, and what did YOU personally own?
>> What % of leads who didn't buy on the first call did you help close later? How did you track it?
>> A lead says "I need to talk to my spouse." Write the follow-up message you'd send the next day.
>> What are the 3 most common reasons people don't buy a high-ticket program? How do you handle each one?
>> Tell us about a client who wanted a refund. What did you do, and what happened?
>> How do you spot a client who is about to quit, before they say it?
>> What have you built in GHL or Zapier yourself? Be specific.
>> How do you make sure every lead is contacted within 5 minutes, even at night?
>> A lead asks for a 20% discount. Our limit is 7%. What do you say?
>> How do you turn a pile of sales call notes into something useful for the founder?
>> Describe a time you noticed a problem no one asked you to look at. What did you do?
>> Can you work 5 hours in Dubai working hours and 4 hours in US Eastern hours, 5 days a week? Yes or no.