Korean Gaming Customer Support Agent – Remote

~KOREAN LANGUAGE FLUENCY IS REQUIRED~

We are looking for Korean-speaking Customer Service Representatives with strong gaming experience to join our remote gaming support team.

Job Responsibilities

• Handle game-related player concerns through an online ticketing system
• Provide timely and professional responses while following established workflows and SOPs
• Coordinate and escalate concerns to internal teams when necessary
• Gather player feedback and help improve customer service processes
• Provide support for community-related inquiries when required
• Assist with localization QA of knowledge base materials to ensure content is appropriate for Korean players

Requirements:

• Fluent in Korean
• Experienced player of Strategy and MMO games, with at least 3 years of relevant gaming experience
• At least 1 year of Customer Service experience; gaming industry experience is highly preferred
• Able to understand player concerns and gaming-related issues
• Strong written communication and problem-solving skills
• Able to handle difficult players professionally and politely
• Can multitask and work independently with minimal supervision
• Amenable to shifting schedules, including weekends and night shifts
• Bachelor’s degree is preferred
• Must have your own laptop and mobile device
• Reliable internet connection and electricity required; backup connection/power is highly preferred

Work Details
Work Type: Fully Remote
Location: Worldwide
Hours: Less than 40 hours/week, depending on project requirements
Training: 2 weeks
Project Type: Independent Contractor
Rate: Depending on language proficiency, experience, and key competencies

Successful candidates will undergo a 2-week training period. Upon successful completion, there may be an opportunity to transition into a long-term position, subject to performance and project requirements.

How to Apply
Please send your updated CV/resume together with the following information:
1. Current location
2. Years of Customer Service experience
3. Previous gaming Customer Support experience, if any
4. Strategy/MMO games you have played
5. Years of gaming experience
6. Current availability
7. Availability to work weekends/night shifts

We look forward to hearing from gaming enthusiasts who want to turn their experience into a career in player support!