E-commerce Customer Support

We are a rapidly growing e-commerce brand looking for an experienced, reliable, and highly motivated Customer Support Representative to join our team long-term.

We operate a high-volume Shopify store with recurring subscriptions and need someone who can independently manage customer inquiries, resolve complaints, and deliver excellent customer service.

Key Responsibilities

• Respond to customer email s promptly and professionally.
• Handle order tracking, shipping delays, refunds, and cancellations.
• Manage customer subscriptions and recurring billing inquiries.
• Resolve customer complaints and help prevent chargebacks.
• Process refunds and order modifications through Shopify and our CRM.
• Identify recurring issues and proactively suggest improvements.
• Follow internal SOPs while exercising independent judgment.

Requirements

• Previous e-commerce customer support experience (required).
• Shopify experience (strongly preferred).
• Experience with subscription billing and cancellations (a plus).
• Excellent written and spoken English.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and handle high ticket volumes.
• Reliable internet connection and consistent availability.

Compensation
$5 USD/hour
50 hours per week
Long-term position with growth opportunities.

How to Apply — IMPORTANT

A VIDEO INTRODUCTION IS MANDATORY.

To be considered for this position, you MUST submit a short video introduction (approximately 1–2 minutes).

Your video MUST start with you clearly saying the words "WATER BOTTLE" before introducing yourself.

After saying "WATER BOTTLE", please introduce yourself and briefly discuss:

Your previous customer support experience.

Your experience with Shopify and e-commerce brands.

Your experience handling subscriptions, refunds, and customer complaints.

Why you believe you're a good fit for this customer support position.

IMPORTANT: Your video introduction MUST be the very first thing included in your application.

If your application does not begin with a video introduction, or if your video does not start with the words "WATER BOTTLE", your application will be automatically disqualified and will NOT be reviewed.

We receive a large number of applications, and this simple instruction helps us identify candidates who pay attention to detail and carefully read job descriptions.

Please do not apply unless you are willing to follow these instructions.

Shortlisted candidates will be invited to complete a practical customer support trial assessment.