Operations & Admin Assistant for Australian Car Detailing Business

We are a premium vehicle detailing business in Perth, Western Australia. Paint correction, ceramic coating, window tinting, fleet and commercial accounts.

We are looking for one capable person to take over the running of the back end so the owner can focus on the workshop and clients. This is a long term role. We want someone we keep for years and grow with.

ESSENTIAL - YOU MUST BE ABLE TO DO THESE NOW

Replying to customer enquiries by email and through our booking system in a premium, professional tone.

Managing the booking calendar, confirming appointments and sending reminders.

Creating invoices and following up on unpaid ones.

Keeping customer records and the job log accurate.

Sending a short weekly summary covering bookings, unpaid invoices and anything needing the owner's attention.

BONUS - TELL US WHICH OF THESE YOU HAVE ACTUALLY DONE

GoHighLevel, or any CRM you have genuinely worked in.

Building automations, workflows or pipelines.

Google Ads or Meta Ads management.

Social media scheduling and content posting.

Process documentation and improvement.

Managing or coordinating other staff or contractors.

Be straight about what you have done and what you have not. We would rather hire someone honest about three skills than someone claiming ten.

REQUIREMENTS

Excellent written English. You will be writing directly to our customers.

Available during Perth business hours, AWST, UTC plus 8.

Reliable internet and a quiet place to work.

Organised, because unanswered enquiries and unpaid invoices cost us money directly.

HOW TO APPLY

Generic applications get deleted. We read all of them.

Start your application with the word DETAIL.

Then give us:

1. The monthly rate you are looking for, and how many hours a week that covers.

2. A customer email ed four days ago asking for a quote and nobody replied. They have now email ed again, politely annoyed. Write the reply you would send.

3. Which of the bonus skills above have you actually done, and where.

4. How many hours a week are you currently working for other clients.

Shortlisted applicants will be paid for a one hour test task at the full rate before we make any decision.