Customer Support Specialist

Responsibilities
Answer customer email s in Gorgias using our macros
Handle orders, shipping, refunds and subscriptions
Follow our cancellation retention process, always respecting the customer’s choice
Escalate sensitive cases to the team lead

Requirements
Excellent written English
[1–2] years of customer support experience (e-commerce is a plus)
Helpdesk experience (Gorgias, Zendesk or similar)
Calm, empathetic and detail-oriented
Reliable internet and a quiet workspace

⚠️ Test required

No application will be considered without the test.

The test: write your reply to this customer (max 120 words):

“Hi, I want to cancel my subscription. I still have two bottles at home and honestly it is too expensive for me right now. Please cancel it.”

We evaluate:
💬 Tone
✍️ Clarity
🧠 Judgment

Send us: your CV + your test answer
Start your application with “I read the post”.