VIRTUAL MEDICAL ASSISTANT

Overview

We’re hiring a Virtual Medical Assistant (VMA) to support our clinical and administrative workflows while delivering an excellent patient experience. This role is patient-facing and requires exceptional English communication, strong follow-through, and a reliable, proactive work style. The VMA will also support the billing team with insurance verification and prior authorization coordination to help ensure timely patient care and clean billing workflows.

This is a long-term role for someone who wants stability and career growth in a healthcare organization.

Work Schedule (Required)

• Monday–Friday, 8:00 AM–5:00 PM California time (Pacific Time)
• Remote role; must have reliable internet and a quiet, professional workspace

Key Qualifications

• Very strong English communication (spoken and written): clear, professional, confident on calls and messages
• Reliable and committed: punctual, consistent attendance, takes ownership, follows through without being chased
• Customer service mindset: calm, empathetic, patient-first, able to handle sensitive situations professionally
• Healthcare background: experience in a clinic, hospital, telehealth, medical office, or healthcare support role
• Comfortable working with standard healthcare admin tasks and learning new systems quickly
• Insurance verification / prior auth support: comfortable collecting insurance details, verifying eligibility/benefits, and coordinating prior authorization requests and follow-ups

Essential Responsibilities

• Answer patient calls/messages professionally; provide accurate information within scope and escalate appropriately
• Schedule, confirm, and reschedule appointments; manage calendars and reminders
• Perform patient follow-throughs (callbacks, status checks, reminders, documentation updates)
• Support intake and basic administrative processing (collecting information, updating records, routing requests)
• Coordinate with internal team members to ensure tasks are completed end-to-end
• Maintain clear documentation and timely updates so nothing falls through the cracks
• Protect patient privacy and handle sensitive information with discretion
• Support insurance verification by collecting insurance information, confirming eligibility/benefits as assigned, and documenting results clearly in the patient record
• Support prior authorizations by gathering required documentation, coordinating submission steps with the billing team, tracking status, and following up until resolved
• Route complex coverage and authorization questions to the appropriate internal owner and keep clear notes so nothing falls through the cracks

Core Competencies (How we’ll evaluate success)

• Communication quality: clarity, tone, grammar, confidence, and professionalism
• Reliability: on-time attendance, responsiveness, consistent output, and accountability
• Follow-through: tasks completed fully, not partially; strong tracking habits
• Patient experience: empathy, patience, problem-solving, and service recovery
• Initiative: identifies issues early, proposes solutions, improves processes
• Accuracy: insurance verification and prior auth details are complete, correct, and documented consistently

Probationary Period
3-month probationary period or less, with performance review and growth plan