E-commerce Customer Service Agent – Email Support (Seasonal / Q4 Only)

We are hiring experienced E-commerce Customer Service Agents to support our team during the Q4 peak season.

Pay: $3 USD/hour
Work setup: Remote / Work from home
Position: Seasonal Q4 only
Openings: 5

Start shift: 1:00 PM PHT required**

Working hours: 7 to 8 hours

Key Responsibilities

Respond to customer email s professionally and promptly

Handle order status, shipping, delivery, and tracking concerns

Assist with subscription cancellations and billing concerns

Process or escalate refunds, returns, replacements, and lost/damaged parcel cases

Review Shopify orders before responding

Handle bundle, pricing, quantity, and promotional concerns

Follow company workflows, templates, tagging, and escalation procedures

Maintain both response quality and productivity

Meet assigned schedules, working hours, and ticket targets

Requirements

Previous e-commerce customer service experience preferred

Experience with email support

Shopify experience is a plus

Strong written English

Reliable internet connection

Able to handle a high-volume inbox

Must be available and committed throughout Q4

Important: This is a seasonal Q4 role only. Continuation after Q4 is not guaranteed and will depend on business needs and performance.

If you are interested, please fill up the form : ----------