Customer Relations/ Sales in Real Estate

Job description:
Compensation:1500$ plus 0.5% of all deals closed and1% in renegotiation
Customer Relations Specialist
Location: Miami, FL -remote
Job Type: Full-Time

About Us

Solution Based Homebuyers is a fast-growing real estate investment company specializing in identifying, acquiring, and managing residential properties. We operate in a fast-paced, performance-driven environment and are expanding our Customer Relations team in Miami.

Position Overview

Once our Acquisitions team signs an agreement with a seller, the file is transferred to Customer Relations. As a Customer Relations Specialist, you will take ownership of the seller relationship and help guide the transaction from contract to closing.

Your responsibility is to maintain strong communication with the seller, keep the deal moving forward, resolve issues, and renegotiate terms when necessary to ensure the transaction remains viable.

This is not a traditional customer service position. It is a customer-facing role that combines relationship management, negotiation, sales, and problem-solving. Successful team members are confident communicators who can protect the relationship while also protecting the profitability of the deal.

Key Responsibilities

Take ownership of signed agreements transferred from the Acquisitions team

Build and maintain strong relationships with sellers throughout the transaction

Follow up consistently to keep sellers engaged and deals moving toward closing

Renegotiate pricing or contract terms when necessary

Identify and resolve issues that could delay or jeopardize a transaction

Set clear expectations with sellers regarding timelines, inspections, documentation, and next steps

Maintain accurate and detailed notes, tasks, and updates within the CRM

Coordinate closely with Acquisitions, Dispositions, Transaction Coordination, and other internal departments

Ensure smooth departmental handoffs and clear communication across every active file

Escalate high-risk files and develop solutions before issues become major problems

Work toward individual and company performance goals tied to closed and funded transactions

Qualifications

Proven sales, negotiation, account management, or relationship-management experience

Strong verbal and written communication skills

Confident handling difficult conversations and negotiating contract terms

Ability to build trust while remaining firm and solution-oriented

Highly organized and capable of managing multiple active files at the same time

Strong follow-up habits and attention to detail

Comfortable working in a fast-paced, deadline-driven environment

Self-motivated, accountable, and results-oriented

Real estate experience is preferred but not required

Experience in real estate, solar, insurance, automotive sales, or another high-activity sales environment is a plus

What We’re Looking For

The ideal candidate is competitive, organized, persuasive, and emotionally intelligent. You should be able to connect with sellers, uncover the real cause of an issue, and confidently guide the conversation toward a solution.

You must be comfortable taking ownership of your files and being held accountable for performance.

Why Join Solution Based Homebuyers?

High earning potential tied directly to deal performance

Base compensation plus commission

Clear opportunities for advancement within a growing real estate company

Hands-on training and support

Collaborative, in-office team environment

Fast-paced culture focused on execution, accountability, and results

We are hiring immediately.

Experience:

Sales: 1 year (Preferred)
Location:

Miami, FL 33133 (Preferred)
Shift availability: Monday- Saturday

Work Location: Remote