SMALL ENGINE MECHANIC – REMOTE TECHNICAL SUPPORT

We are seeking a highly experienced small engine mechanic based in the Philippines to provide remote technical support to North American customers.

This position requires substantial professional repair experience, advanced diagnostic ability, excellent spoken and written English, and strong computer skills. The successful candidate must be able to explain technical issues clearly, exercise sound judgment, and manage multiple customer cases accurately and professionally.

KEY RESPONSIBILITIES

• Diagnose complex engine problems remotely through phone calls, chat, photographs, and video.

• Guide customers through diagnostic checks, testing, and repairs using clear, straightforward English.

• Identify the correct replacement parts using equipment model, type, code, and serial numbers.

• Read and interpret service manuals, wiring diagrams, and illustrated parts diagrams.

• Diagnose faults involving fuel delivery, ignition, compression, electrical systems, governors, valvetrains, charging systems, and internal engine components.

• Maintain accurate records of customer conversations, diagnostic findings, troubleshooting steps, and recommendations.

• Communicate patiently and professionally with customers who have varying levels of mechanical knowledge.

• Manage multiple customer cases, prioritize outstanding issues, and follow through without compromising accuracy or service quality.

REQUIRED QUALIFICATIONS

• Five or more years of professional, hands-on experience diagnosing and repairing small engines.

• Advanced knowledge of 2-stroke and 4-stroke engines, including their operation, maintenance, and repair.

• Excellent spoken English, with clear pronunciation and a professional telephone manner.

• Excellent written English, including strong grammar, spelling, and reading comprehension.

• Ability to explain technical information and repair instructions clearly and naturally to North American customers.

• Strong computer proficiency, including efficient typing, email and chat communication, online research, and navigation between multiple applications.

• A reliable computer, quality headset, high-speed internet, a backup internet connection, and a quiet workspace suitable for customer calls.

PREFERRED EXPERIENCE

• Ten or more years of professional small engine repair experience.

• Previous experience as a lead technician, shop foreman, service manager, technical adviser, or instructor.

• Experience diagnosing and repairing engines or equipment from Briggs & Stratton, Honda, Kohler, Kawasaki, Stihl, Husqvarna, Yamaha, Generac, Tecumseh, or comparable manufacturers.

• Familiarity with equipment commonly used in North America and the terminology customers use to describe it.

• Experience using electronic parts catalogs, service databases, ticketing systems, or customer management software.

HOW TO APPLY

Please submit the following:

• Your résumé outlining your professional mechanical experience.

• A two-minute, unedited introduction in English, submitted as a video or voice recording.

• A brief written summary of your mechanical experience, including the engines, equipment, and types of repairs you have worked on.

• A written response to this diagnostic scenario: An engine cranks but will not start. Explain the steps you would take to identify the cause and why.

• Details of your internet speed, backup internet connection, and available working hours, including your time zone.

SELECTION PROCESS

Shortlisted candidates will complete:

• A live interview conducted in English.

• A written English and customer service assessment.

• A practical small engine diagnostic interview.

• A computer proficiency and online research assessment.

Only applicants who meet all required qualifications will be considered.