Customer Support & Order Ops VA (2-3 hrs/day, $150/mo)

We need a smart, organized VA to manage our customer support system. You do NOT write or send email s. We have an automatic AI replier that handles all email responses (30 to 50 email s a day). Your job is to manage the system and make sure everything is handled well and customers are happy.

Schedule: check in 3 times a day, once in the morning, once in the afternoon and once in the evening. Each check-in is about 40 minutes to 1 hour, so about 2 to 3 hours in total per day. 7 days a week, so you must be reliably available every day.

Tasks (all basic, with step-by-step instructions provided):

• Respond to chargebacks
• Talk to suppliers about customer order cancellations
• Cancel subscriptions
• Keep the inbox and system clean and organized
• Make sure customers are happy

We are looking for someone who is less about heavy work and more about organization, keeping things clean, and making customers really happy. Previous VA or customer support experience is required. Strong English and good judgment are a must.

Pay: $150/month.

To apply, please answer: 1) Can you work every day of the week in 3 short check-ins (morning, afternoon, evening)? 2) What VA or customer support experience do you have? 3) Which timezone and hours are you available?