Customer Support & Onboarding Specialist. (SaaS) - Claude code experience preferred

About us
TwoBirds is a software company that finds grants for organizations and helps them write their applications. Our customers are mostly small nonprofits and businesses in the US and Canada. We are growing, and this role will take on more responsibility and new tasks as the company grows.

What you will do

• Answer customer email s in our support inbox
• Look into customer accounts and make changes for them
• Process cancellations and refunds
• Use Claude Code to look up account information and resolve issues
• Book feedback calls and review calls with existing customers for the founder
• Run onboarding calls on Zoom to walk new customers through the product
• Identify Patterns and sentiment in customer communications for reporting
• General virtual assistant tasks

Requirements

• Excellent written English
• Experience in email customer support, ideally for a software or SaaS company
• Comfortable learning and using new software quickly
• Experience with Claude Code/Codex or a strong willingness to learn it. We provide the subscription.
• A basic understanding of how software works (no coding required)
• Organized and reliable with follow-ups
• Available during US business hours

Details

• 40 Hours/Week, remote
• Pay: $5/month and Opportunity for advancement

How to apply
Send a short message that covers:
1. Your customer support experience, and which software tools you have used
2. Whether you have used Claude Code or other AI tools, and what you used them for
3. Your available hours

Start your message with the word "Kingfisher" so we know you read the full post.