Client Support Specialist - Evening Shift

Client Support Specialist - Evening Shift

About us: Centurion Real Estate Management (CREM) provides full-service property management across the Willamette Valley, combining professionalism, technology, and genuine care for owners and residents. We manage everything from single-family homes to multi-unit investments, focusing on long-term performance and exceptional client service.
Position summary: We're growing and looking for a reliable, organized, and proactive team member to support our property management team. This role covers leasing (applications, marketing and advertising of rental properties, and the lease-up process), resident relations, and maintenance coordination.

This role is ideal for someone detail-oriented, people-focused, and eager to learn the property management business. This is a 100% remote, full-time position.

Day-to-day responsibilities
This list covers the major duties of the job and is not all-inclusive. Employees may be expected to perform other job-related duties.

Tenant communication and resident relations

• Communicate with past, current, and prospective tenants
• Respond to email s and voi cemail s
• Answer main office line calls
• Answer prospective tenants on live chats
• Respond to and handle tenant complaints and other issues at the properties
• Message tenants to remind them to sign lease renewals
• Email messages, documents, and move-in checklists to incoming and outgoing tenants

Leasing and applications

• Assist with leasing calls, answering prospective tenants' questions about available properties
• Process prospective tenant applications
• Make rental reference calls and email s to landlords/owners
• Prepare lease agreements and process rent increases/lease renewals
• Schedule tenant viewings and assist with online showing software
• Enter new properties and tenants into Tenant Tech and AppFolio
• Manage tenant files
• Set up utilities for new properties, move-ins, and move-outs; contact utility companies if service is shut off during a turn
• Email welcome messages and checklists to newly added tenants
• Draft email correspondence

Marketing and listings

• Market and advertise listings, and find new ways to promote them
• Update website listings and articles and keep listings current
• Post listings on social media and upload property videos to YouTube and Facebook
• Help with rental market rent range studies and rental appraisals
• Keep an eye on competitors
• Maintenance coordination
• Assign work orders to maintenance techs and print work orders
• Request contractor bids and schedule vendors for property repairs
• Schedule property inspections and create work orders from them
• Make follow-up calls to tenants to verify repair work
• Email before/after repair photos and invoices to landlords
• Prepare maintenance reports
• Follow up with vendors and employees

Qualifications

• Strong organizational skills and attention to detail
• Ability to prioritize and follow up on email s
• Ability to work independently with little to no supervision at times
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to understand and follow oral and written directions well
• Establish and maintain professional relationships with staff and customers
• Super reliable, responsible, and proactive
• Upbeat and positive attitude with great customer service

Requirements

• Ability to speak, read, and write English fluently, with no to minimal accent
• Ability to speak, read, and write Spanish is a plus, but not required
• 1 or more years of property management or related experience
• Type 40+ WPM
• Intermediate computer skills, including working with spreadsheets (Excel or Google Sheets)
• Must be able to work from home in a quiet space
• Fast internet connection (minimum 40 Mb/s)
• Adequate computer (desktop with a larger screen preferred)
• Webcam for Zoom meetings
• Headset for phone and Zoom calls and meetings
• Be available as needed to handle day-to-day tasks

Job Posting Information

• Full-time, 40 hours per week, 100% remote
• Monday – Friday, 1:00 pm – 10:00 pm Pacific Standard Time (Includes a 1-hour lunch break)
• This position comes with 5 paid holidays each year, plus 4 days of paid time off.
• Pay rate based on experience in the range of ₱300-₱350 PHP/hr, paid bi-weekly through direct deposit

This is a general overview of the responsibilities for this position. It is meant to give a general outline of the duties, is not meant to be all-inclusive, and is subject to change at the discretion of the Property Manager.