Credit repair customer service va

Hoodrich Credit is a US credit repair and credit mentorship company. We're hiring one dependable, detail-focused person to be the first point of contact for our clients and to get every new client set up the same day they sign up.

This is not a sales job, and you won't send disputes (our dispute team does that). Your job is to make sure no client is ever left waiting and no file is ever stuck.

WHAT YOU'LL DO

• Onboard new clients: check their documents (photo ID, proof of address, credit monitoring login), build their profile in Credit Repair Cloud, move their card in GoHighLevel, and hand the file to our dispute team, all on the same day.
• Answer clients by text, email and client-portal message the same business day, and end every shift with an empty inbox.
• Answer our business phone line live and return missed calls within the hour.
• Work client complaints posted in Slack: fix the problem, tell the client, and check it off the same day.
• When our dispute team finds new negative items on a client's credit report, email and text the client to offer adding them to their disputes, send the payment link, and mark it paid in Slack.
• Fix credit monitoring login problems so the dispute team can pull reports.
• Give clients clear, accurate updates on where their file stands.
• Post a short end-of-day report in Slack.

WHAT YOU NEED

• Excellent spoken and written English. You'll be on the phone with US clients every day.
• 2+ years of customer service with US clients (phone, email and chat).
• GoHighLevel and/or Credit Repair Cloud experience is a big plus. We'll train you on our process either way.
• Strong attention to detail. You'll handle IDs, Social Security cards and credit reports, so accuracy and confidentiality are a must.
• You follow a checklist every time and own a problem until it's fixed.
• Available Monday to Friday, 9:30 AM to 6:00 PM US Eastern. That's 10:30 PM to 7:00 AM Philippine time (9:30 PM to 6:00 AM from mid-March to early November). Weekends off.
• Fast, stable internet with a backup, a quiet place to work, and a headset with a good mic.

WHAT WE OFFER

• Full-time, long-term position
• Paid every two weeks
• Full training with written SOPs and video walkthroughs
• A clear daily checklist, so you always know what "done" looks like

HOW TO APPLY (applications that skip these steps won't be reviewed)
1. Use this subject line: ONBOARDING VA - [Your Full Name]
2. Tell us about your customer service experience with US clients and the tools you've used.
3. A client texts: "I sent my documents a week ago and nobody has answered me. This is ridiculous." Write the exact reply you would send.
4. Send a 1 to 2 minute voice recording introducing yourself (Vocaroo, Loom or a Google Drive link).
5. Include your speedtest.net result link and your backup plan for power or internet outages.
6. Confirm you can work 9:30 AM to 6:00 PM US Eastern, Monday to Friday.
7. Tell us your expected monthly rate in USD.