Omnichannel CSR for Wellness Brand - Seasonal

LOVY | ----------

Location: Remote (Philippines-based preferred)
Employment Type: Full-time
Contract Period: 3-4 Months
Rate: $5.00/hr

? WE ARE HIRING URGENTLY. If you are qualified, apply today. We are reviewing applications as they come in and moving fast.

ABOUT US

Lovy ( ---------- ) is a fast-growing women's health brand. Our flagship product, UroControl, helps women over 50 reclaim comfort and confidence by addressing the root causes of bladder leaks and urgency. We obsess over the customer experience — and now we're looking for the person who keeps our customers loyal.

We're a small, performance-driven team. No bureaucracy, no fluff. You'll work directly with the founders. When we find the right person, we move quickly — expect a fast hiring process.

THIS IS FOR YOU IF:

• You have 1–2+ years of real, hands-on experience in DTC ecommerce customer support, specifically with subscription-based brands
• You have experience with Shopify-based stores, refund workflows, and retention processes
• You stay calm under pressure and de-escalate frustrated customers with genuine empathy
• You follow SOPs independently — no hand-holding needed
• You understand subscription retention, chargeback prevention, and billing support
• Your written English is clear, warm, and professional
• You are available to work the fixed schedule above, including weekends
• You want a stable, long-term role — not a quick gig

THIS IS NOT FOR YOU IF:

• You have no experience with DTC or subscription-based ecommerce support. Please do NOT apply.
• You need constant supervision to follow a process
• You struggle in high-volume, multi-channel environments
• You submit AI-generated applications (immediate disqualification)

WHAT YOU'LL DO:

• Handle customer inquiries across email , Facebook /Instagram comments and messages, and PayPal disputes
• Assist customers with subscription cancellations, pauses, skips, one-time purchase conversions, renewal concerns, and billing inquiries
• Execute retention and save attempts to protect recurring revenue
• Resolve refund requests professionally and de-escalate upset customers
• Identify dispute and chargeback risks before they escalate
• Follow refund and retention SOPs consistently, and escalate sensitive cases when needed

NICE TO HAVE:

• Background in supplements, wellness, or health brands
• Experience with tools like Gorgias, Slack, or ClickUp
• Social media moderation experience
• Experience with subscription retention metrics or high-volume support queues

WHAT WE OFFER:

• Rate: $5.00/hr
• Stable, long-term full-time role with a growing brand
• Direct access to founders — no middle layers, fast decisions
• Performance bonuses for consistent, quality output

HOW TO APPLY:

Fill-out this application form: ---------- / ---------- /f/2kzkpe ---------- /LI5IVAPQQQJJIYAM94

*Only those who fill-out the form with complete details will be screened for the position*