Abandoned Cart Team Leader — Build Your Own Team From Zero

Abandoned Cart Team Leader — Build Your Own Team From Zero
Olavita · Remote · Commission-heavy
We're not hiring agents. We're hiring the people who will build the agent teams.
If you want a fixed salary, a script handed to you, and a manager checking your call count — this isn't for you, and we'd rather you knew in paragraph two than in week three.
If you've built a phone sales team before, know exactly how you'd do it again, and have been waiting for someone to hand you a stream of warm leads and get out of your way — keep reading.
What you're walking into
Olavita is an established skincare and beauty brand selling subscriptions to customers across the US and UK. We're profitable, growing, and we've been leaving money on the table by not having a phone team.
Every day, people reach our checkout, enter their details, and don't complete. Right now they get an email and that's it. Nobody calls them.
That's your entire book of business. These people read the advertorial, watched the sales page, and got as far as entering their card. You are never cold calling. You're calling someone who already d ---------- to buy and got interrupted.
Most of our customers are women aged 60 to 80. They grew up ordering by phone. They don't want a portal or a chatbot — they want to talk to a person. We have a large and growing catalog, so you're never limited to recovering what they left behind.
Our current phone capability is two people answering inbound. Everything else is yours to build.
What you'll own
Your team calls people who reached checkout and stopped. You find out what stopped them, you address it, and you close.
Three things, in order:
Recover the cart. The baseline job, and the one we measure first.
Close higher than they abandoned. Recovery is the floor, not the goal. The catalog is there to be used where it genuinely fits the customer.
Convert one-time purchases to subscriptions. Most of our customers already choose a subscription, so this is the smaller piece — but it's worth real money when it lands.
You own the scripts. You own the training. You own the hiring of your own agents once you've proven the model works.
How this works
Phase one is you, on the phone, personally. No team yet.
This isn't a trial by fire — it's how you learn what actually sells to our customer. You'll hear the real objections, find the language that lands, and discover the pace an older customer needs. That becomes your script. We've seen leaders write excellent playbooks for the wrong customer, and it costs everyone months.
You'll have a personal production target for this phase, set with you once we've both seen real conversion data. It'll be a clear number and you'll know it from day one of the phase. No moving goalposts in either direction.
Phase two: you build your team. Hit the bar and you start hiring agents underneath you. You own their recruitment, their scripts, their training, their numbers — and you earn an override on everything they produce.
We expect a performing leader to be running eight to ten agents. That's where the money is, and we'd rather tell you that now than have you aim at five.
We're hiring two to three leaders at once. You'll be measured against each other. If you're any good, you'll think that's fair.
What success looks like
Recovery rate — share of assigned carts recovered, measured against what our email flows already recover on their own
Average order value on recovered carts — recovery is the floor, upsell is the job
Subscription conversion on carts that were one-time purchases
Refund and chargeback rate on your team's orders
Quality and compliance — accurate orders, appropriate offers, clear documentation
Targets are set after we've reviewed call volume, lead quality and conversion baselines together. We calibrate honestly and we tell you the number.
Our sales philosophy — read this part properly
We want leaders who know how to sell, not manage call counts. Find out what stopped them, address it, present the offer with confidence. Then teach your team to do it.
And: every recommendation is honest, every price is verified, and every customer who says no gets to say no. A sale we refund two weeks later isn't a sale — it's a chargeback, a bad review, and a customer lost permanently. We track it, and it's in your team's numbers.
Our customers are older women who trust us with their money and their skin. We'd rather lose a sale than earn one we shouldn't have. If that sounds like a constraint you can sell inside, we'll get on well.
Who we want
You've built or led a phone sales or inside-sales team. Done it, not studied it.
You can write a script that sounds like a human. Our customer is 72 and will hang up on anything corporate.
Excellent spoken and written English, warm and unhurried on the phone. Our customers are not in a rush. If you sound like you're rushing them, they'll end the call and so will we.
Comfortable being measured on hard numbers in short windows.
Experience in beauty, skincare, wellness or subscriptions is an advantage, not a requirement.
Reliable computer, headset, stable internet, backup connectivity and power.
Available for US calling hours, six days a week — our customers are often easiest to reach at weekends.
What we don't care about: degrees, years-of-experience counts, country, or whether you've worked somewhere we've heard of. We hire globally and pay on performance, not postcode.
The money
$1,000/month base, recoverable against commission — capped at 50% of your monthly commission, so you never go backwards in a slow month.
10% of total order value on every cart you personally recover. Uncapped.
4% override on your team's total production once you have a team. Uncapped.
Commission is paid 30 days after the order, provided it hasn't been refunded or charged back. Standard, and it means we're both paid on revenue we actually keep.
We're explicit about the recoverable draw because it tells you what kind of person we want. If "I earn it back from my own performance" sounds like a problem, we're not a fit. If it sounds like free money, we should talk.
The base is the floor, not the ceiling. A leader running eight to ten producing agents should be earning several multiples of it. We've paid individual team members five figures in a single month.
How to apply
Send your CV along with a 3-minute recording (Loom, video, or voice note). The recording is mandatory — applications without one won't be reviewed.
In the recording:
The last phone team you built or ran — size, what it sold, what the numbers were.
Roleplay, out loud, actual words: a 71-year-old woman reached our checkout yesterday with a $105 subscription in her cart and didn't complete. You're calling her now. Go.
Roleplay, out loud: same call, and her first response is "Oh, I d ---------- it was too expensive." Keep going.
What you'd need from us in your first two weeks to hit the ground running.
If you describe your approach instead of speaking the words in 2 and 3, we'll assume you can't do it.
Good applications get a reply within 48 hours.
Send ----------