Customer Support Tech Specialist — SaaS & E-Commerce

(Check Before Applying)

Applicant Snapshot:
> Background in B2B SaaS or App Support (1+ years required)
> Frontend code literacy (Must be comfortable working in HTML & CSS)
> Fluent written English (Clear, professional tone)

The Work You’ll Do
We're adding a sharp, analytical Customer Support Tech Specialist to our team to help e-commerce store owners get the most out of our software.

You'll take full ownership of incoming merchant tickets—diagnosing software glitches, reviewing code snippets, and explaining technical fixes in plain language. We don't use rigid scripts; instead, you’ll investigate each account’s setup to provide genuinely helpful, accurate answers.

Daily Tasks
> Manage, investigate, and clear incoming support requests via our helpdesk.

> Document technical bugs and escalate unresolved tickets to engineering via Jira.

> Research merchant store environments to offer relevant, step-by-step guidance.

Who We're Looking For
> Core Requirements: 1+ years in SaaS technical support, hands-on experience editing/debugging HTML & CSS, and familiarity with ticketing software (HubSpot, Zendesk, or similar).

> Bonus Points: Familiarity with Shopify stores, basic JavaScript, or e-commerce conversion optimization.

Application Instructions:
To apply, reply with:

Subject: Support Tech Specialist

An up-to-date resume/CV or portfolio link.

A quick 1–2 sentence note on how you've used HTML/CSS in past roles.