GoHighLevel CRM Virtual Assistant – Lead Management & Admin | Full-Time

We are Justin Bucknell Electrical Ltd, an established UK installation company specialising in air conditioning, solar PV, battery storage and electrical services.

We are looking for an organised, reliable, full-time Virtual Assistant with practical GoHighLevel experience to help manage our CRM, enquiries and sales pipeline.

You will work remotely alongside our UK office team, keeping customer records accurate, tracking opportunities and making sure enquiries receive the right follow-up.

YOUR RESPONSIBILITIES

• Manage and update contacts, opportunities and pipelines in GoHighLevel.
• Move opportunities into the correct stages based on customer responses, appointments and quote progress.
• Check new enquiries are correctly recorded and assigned.
• Organise follow-up tasks and flag enquiries that need attention.
• Support appointment booking and maintain accurate notes.
• Monitor conversations and coordinate with our office team.
• Check that existing workflows and automations are running correctly, flagging any problems.
• Remove duplicate records and maintain consistent tags and contact details.
• Provide a short daily update covering progress, outstanding tasks and issues.
• Support general administration connected to enquiries and customer management.

We are also implementing Superchat for customer communications and AI receptionist support. Experience with this platform would be useful, but it is not essential.

ESSENTIAL REQUIREMENTS

• Hands-on experience using GoHighLevel for a business or client.
• A good understanding of contacts, opportunities, pipelines, tasks, tags and workflows.
• Strong written English and clear communication.
• Excellent attention to detail and the ability to follow documented processes.
• Confidence working independently and asking questions when something is unclear.
• Reliable internet access and a suitable computer.
• Availability for agreed working hours that overlap with UK business hours.

Experience supporting a trades, installation or home-services business would be an advantage.

THE ROLE

This is a full-time position focused on the day-to-day management of our CRM and lead administration. You should be comfortable using GoHighLevel already; we will provide training on our business and internal processes.

We are looking for someone