Experienced Dispute Manager for Ecom Fashion Store

Hey there!

We're looking for a Dispute Manager who takes full ownership of our disputes and chargebacks: winning the ones we have and preventing the next ones. A key, long-term position in a team that meets weekly.

What We're Looking For

At least 2 years of experience handling disputes and chargebacks in fashion dropshipping.
Experience with disputes in Whop and Shopify Payments, plus Disputifier.
A proven, high dispute win rate that you can show.
Shopify (must have), ParcelPanel, Google Sheets and Slack.
You build strong evidence: tracking, delivery proof, customer communication, product photos.
You know the common reasons: item not received, long shipping, wrong size, quality.
You think along with the business and learn fast.
Available consistently, 7 days a week, because disputes have deadlines. Fluent English.

Your Main Tasks

Handle all incoming disputes and chargebacks.
Win them with strong evidence, always on time.
Check orders and shipments in ParcelPanel and Shopify.
Work with Customer Support and our suppliers to verify what happened.
Keep our sheets up to date and report your win rate.
Find the causes of repeat disputes and prevent them.

What We Offer

A long-term position, SOPs and templates.
Weekly team calls and room to grow into a bigger team.
Growth as we expand. (Bonuses for won disputes)

How to Apply:
Check this video!
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