Customer Service | Reservations Agent (Phone-Based, Hawaii Medical Equipment Rentals)

Type: Full Time, Work From Home, 40 hours per week
Wage: $200 USD weekly + same day booking bonus (typically about $15 extra per week)
Schedule: Wednesday to Sunday, 5 days per week
Shift: 8:00 AM to 4:00 PM or 11:00 AM to 7:00 PM Hawaii Time (2:00 AM to 10:00 AM or 5:00 AM to 1:00 PM Philippine Time), as scheduled

Please Read First: This Is NOT a Virtual Assistant Role

This is a live, phone-based customer service job. The phones ring all shift. Real customers are calling to book equipment for their Hawaii vacation, and drivers are texting you for help in real time. This is a team environment, communicating with team members and customers is top priority.

This position requires your full attention during your shift.

About Akamai Mobility

We’re Hawaii’s most trusted mobility equipment rental company, serving Oahu, Maui, and the Big Island since 2012. We rent mobility scooters, wheelchairs, walkers, oxygen concentrators, and more to visitors and residents, so they can enjoy Hawaii without worrying about getting around.

Our team works remotely from the Philippines, Jamaica, and South Africa, with delivery teams on each island. Most of our team has been with us for years. This is a new position as we expand live support to 7 days a week.

What You’ll Do

• Answer inbound calls (about 30 per day) and book rentals in our reservation system
• Reply to customer and driver texts (about 40 per day) and email s (about 12 per day)
• Recommend add-ons and upgrades to help customers get the right setup
• Support some retail equipment sales
• Coordinate with delivery drivers in real time: gate codes, addresses, delivery updates
• Handle hotel and resort partner requests
• Collect payments over the phone
• Keep delivery and pickup calendars accurate across three islands
• Send reminder texts and request reviews from happy customers

Tools We Use (We’ll Train You)

• Quo (phone and text system)
• Reservety (reservation system)
• Gmail
• Google Sheets

What You Need

• 2+ years of phone-based customer service experience (call center, reservations, hotel, or travel experience is a plus)
• Clear, confident spoken English and strong written English
• Comfortable on the phone all shift, handling one task while the next call comes in
• Stable internet, a quiet workspace, and a quality headset
• Fully available Wednesday to Sunday during your shift

What We Offer

• Steady, long-term role with a team that stays for years
• Same day booking bonus every week
• 10 paid vacation days per year after your first year
• Full training on our systems and products
• A manager who supports you and answers questions anytime

How to Apply

• Use this subject line: “I Want to Work for You [Insert the US state Maui is in] - Reservations Agent”
• Write 2 to 3 sentences on why you want this role and why you’re a good fit
• Answer these questions, numbered:

1) Describe your phone customer service experience. How many calls per day did you handle?
2) Have you used a reservation or booking system? Which one?
3) A customer calls asking for a wheelchair for their trip, but sounds unsure what they need. How would you handle it?
4) Do you currently hold any other job during the shift hours above?