Customer support | Ecommerce

About us
We run several online fashion and beauty stores that sell in Europe and the US. Most of our customer service is done by AI agents inside our own web app. We are looking for a reliable assistant to be the human behind them: you make the decisions the AI is not allowed to make, and you keep an eye on its work.

Hours and pay

$3 per hour.
To start: about 1 hour a day, in two blocks of around 30 minutes, at times we agree on.
7 days a week, weekends included.
Hours will grow as the business grows. We are looking for someone for the long term.

What you will do

Work through your daily task list in our app. Every task says exactly what to do.
Check replies written by our AI agent and send them.
D ---------- on refunds, returns and goodwill using clear decision cards, and answer questions from the AI.
Process refunds and approve returns.
Send our daily message to suppliers on WhatsApp and paste their answers back into the app.
Help with orders, for example fixing incomplete addresses or passing on supplier quotes.
Spot when the AI makes a mistake and flag it to the owner.

Everything is in English. Customers write in Dutch, Swedish and English, and the app translates for you.

What we are looking for

Good written English.
Available every day, weekends included, and able to handle tasks within 24 hours.
Careful and precise, especially with money.
Able to follow written rules and make decisions on your own.
A laptop, a smartphone, stable internet and WhatsApp.
Experience with e-commerce customer service or Shopify is a plus. No technical skills needed.

How to apply
Send a short message in English with:

1. Your experience with customer service or e-commerce.
2. The times of day you are available (Philippine time).
3.Your answer to this question: “A customer says she received the wrong size and wants her money back. What would you check first?”