CSR (Collections) - 25 hours per week

Job Summary

We are looking for a Customer Service Representative – Collections to contact customers with past-due accounts, understand the reason for nonpayment, and help them find a suitable way to bring their accounts up to date. The successful candidate will handle conversations professionally, provide accurate account information, and follow company policies and applicable regulations.

Key Responsibilities

Make inbound and outbound calls to customers regarding overdue balances.
Explain account status, payment history, and outstanding amounts clearly and accurately.
Ask questions to understand the reason for nonpayment and identify potential solutions.
Discuss and arrange payment plans or other approved settlement options.
Follow up on promised payments and document call outcomes, customer commitments, and account updates.
Respond to billing or payment questions and resolve routine account concerns.
Escalate disputes, hardship cases, and complex inquiries to the appropriate team.
Meet quality, productivity, and collection targets while maintaining a professional customer experience.
Protect confidential customer and payment information.
Follow company procedures and applicable privacy, consumer protection, and debt collection requirements.

Qualifications
High school diploma or equivalent; further education is an advantage.
At least 1 year of experience in customer service, call center, accounts receivable, or collections is preferred.
Strong verbal communication, listening, and negotiation skills.
Ability to remain calm, respectful, and solution-focused during difficult conversations.
Comfortable making frequent calls and working toward performance targets.
Basic computer skills and familiarity with CRM or account management systems.
Strong attention to detail and accurate data-entry skills.
Reliable attendance and ability to work the required schedule.

For interested candidates, please submit the following:
1. Updated CV
2. Introduction Video
3. Active Whatsapp number
4. Earliest availability to start