Car Rental Operations & Customer Service Virtual Assistant

Car Rental Operations & Customer Service Virtual Assistant

We are looking for a highly organized, customer-focused, and detail-oriented Virtual Assistant to support a growing car rental business specializing in long-term vehicle rentals.

The ideal candidate has excellent English communication skills, strong follow-up abilities, and the ability to manage customer inquiries, verify documents, coordinate reservations, and maintain accurate booking records. This is a part-time position with the potential to transition to full-time.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, and email
• Explain rental options, booking procedures, requirements, and next steps to prospective customers
• Follow up with customers regarding pending inquiries, required documents, and reservation confirmations
• Maintain professional and courteous communication throughout the customer journey
• Address routine customer concerns and escalate complex issues when necessary
• Assist customers in identifying suitable vehicle rental options based on their needs
• Coordinate reservations with rental providers, including Avis, Budget, Enterprise, and other applicable partners
• Collect and verify required customer information and identification documents
• Confirm reservation details, rental terms, pickup arrangements, and booking requirements
• Track reservations from initial inquiry through confirmation and vehicle pickup
• Monitor pending bookings and follow up to ensure customers complete the necessary steps
• Communicate booking updates, changes, and potential issues to customers and the business owner
• Maintain accurate customer records, booking details, and reservation status updates
• Organize digital files and ensure required documentation is complete and accessible
• Track inquiries, active reservations, pending requirements, and completed bookings
• Maintain organized workflows for recurring customer service and reservation tasks
• Identify bottlenecks in the booking process and recommend improvements
• Assist with documenting standard operating procedures as the business grows
• Handle confidential customer information responsibly
• Provide day-to-day administrative and operational support to the business owner

Requirements:

• Excellent written and spoken English
• Professional phone presence and confidence when communicating with customers
• Strong organizational skills and attention to detail
• Excellent follow-up skills and ability to manage multiple inquiries simultaneously
• Reliable, responsive, and able to work independently
• Strong customer service skills and a customer-first mindset
• Ability to handle confidential customer information responsibly
• Willingness to work during the required hours aligned with US business operations

Preferred:

• Experience in car rental, travel, transportation, reservations, hospitality, or customer service
• Experience handling phone calls, WhatsApp communications, and email inquiries
• Familiarity with reservation systems, CRM platforms, spreadsheets, and digital documentation tools
• Experience verifying customer identification and processing booking documentation
• Experience supporting a small business owner or managing customer requests from inquiry to completion
• Yiddish language proficiency is a plus

Work Schedule: Part-Time, approximately 20–25 hours per week
Daily Hours: Approximately 4–5 hours per day
Work Setup: Remote
Preferred Locations: Philippines or South Africa
Language: Fluent English
Growth Opportunity: Potential transition to full-time after the initial 1–2 months, depending on business needs and performance

Apply here:
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OLJ Skills:

• Customer Service
• Appointment Setting
• Administrative Support