Admin / Customer Phone Support (Part-Time, Moving to Full-Time)

We’re a well-established business with many years of success behind us, and we’re looking for a dependable, professional admin to join our team and grow with us.
About the role
You’ll be the first point of contact for our customers, answering phone calls, helping with enquiries, and sending text messages. Calls come in throughout the day rather than in one block, so you’ll need to be at your desk and ready to answer the phone during working hours. The role starts part-time, with the plan to move to full-time within a few months.
Hours
8:00am to 5:00pm Philippine time
Monday to Friday, no weekends
Responsibilities
Answer incoming calls and handle customer enquiries professionally
Send and reply to customer text messages
Take messages, book appointments, and follow up where needed
Assist with bookkeeping and payroll tasks, including superannuation
General admin tasks
What we’re looking for
Excellent spoken and written English (CEFR C1 or C2). If you do not have C1 or C2 English, please do not apply.
At least 5 years’ experience in admin, customer service, or phone-based work
Experience with Xero, including payroll and superannuation
A calm, professional and dependable approach, with good judgement when dealing with customers
Strong attention to detail and good organisation
A reliable internet connection and a quiet workspace
An Australian accent, or a strong understanding of Australian English, is an advantage
What we offer
Starting pay of [USD/AUD] $5 per hour, with increases over time
A stable job with an established business
A clear path from part-time to full-time
Monday to Friday only, no weekends