Luxury Booking Secretary / High-End Client Concierge

We are looking for a polished, discreet and highly professional Booking Secretary / Client Concierge to manage messages, enquiries and appointments for a luxury, high-end personal brand.

This role is for someone who understands premium clients, speaks excellent English, and knows how to communicate with elegance, confidence and warmth. You must be able to qualify enquiries, answer messages professionally, schedule appointments, follow instructions carefully and represent the brand in a calm, classy and persuasive way.

Responsibilities:

• Respond to WhatsApp and online enquiries
• Manage bookings, availability and appointment times
• Filter serious clients from time-wasters
• Communicate in a polished, high-end tone
• Follow scripts while still sounding natural
• Keep records of bookings and client details
• Send clear daily updates
• Stay discreet, organized and professional at all times

Requirements:

• Excellent written English
• Experience in sales, appointment setting, luxury service, hospitality, beauty, concierge, or high-end client support
• Confident communication style
• Not pushy, desperate or aggressive
• Able to sell with elegance and confidence
• Fast replies and good attention to detail
• Must be discreet and trustworthy
• Comfortable working with an international luxury/lifestyle brand

The ideal candidate is calm, smart, feminine/polished in communication, and knows how to make clients feel valued while protecting the brand’s image.