Sales & Estimator Executive

Location: Remote (Australia-based hours)
Australian windows and doors manufacturing company.

A must:

• Previous experience in sales, sales coordination, estimating & quoting, customer service, administration, operations and marketing campaigns, or similar role.
• Ability to work Monday to Friday, 9:00am–5:30pm AEST. 30 minutes lunch time.
• Reliable access to a computer or laptop (not Chromebook), mobile phone, headset, and fast, stable internet (with a backup plan in place)
• Provide full access to track computer screens and be comfortable being watched on camera during working hours.
• Quiet home working environment free from distractions (not suitable for candidates with young children at home)
• High Attention to details

About the Role

We are seeking a proactive, organised, and highly capable Sales & Operations Executive to take ownership of the day-to-day sales, customer communication, lead management, marketing coordination, and operational activities of our business.

This is a hands-on role within a small business, where the successful candidate will work independently and take responsibility for managing tasks from initial enquiry through to sales conversion and ongoing operational follow-up.

The role reports directly to management and requires someone who is confident working autonomously, managing multiple priorities, following up consistently, and ensuring that tasks are completed accurately and on time.

Sales & Customer Management:
Manage incoming sales enquiries and leads from initial contact through to conversion or final outcome.
Call new leads within 24 hours of receiving an enquiry.
Communicate with prospective and existing clients by phone, email, and other relevant channels.
Understand client requirements and obtain the necessary information to prepare accurate quotations.
Prepare and issue quotes and estimates to clients.
Proactively follow up on outstanding quotes and enquiries until a clear outcome is reached.
Maintain regular communication with clients throughout the sales process.
Identify opportunities to convert enquiries into sales and maximise sales opportunities.
Maintain a professional and positive customer experience throughout the sales process.
Meet the KPI's. Sales per week & month in Qty and $, Sales per total quotes sent, new quotes sent per day, week and month, Calls per week and month, etc

Lead & CRM Management:
Take full responsibility for maintaining the company's lead pipeline.
Manage and organise leads within Trello CRM, ensuring leads are correctly categorised and kept up to date.
Record client communications, quotation details, follow-ups, status changes, and outcomes.
Ensure all leads are actively progressed and that follow-ups are completed on time.
Monitor the sales pipeline and identify outstanding or inactive opportunities requiring attention.
Maintain accurate and up-to-date customer and sales information.

Marketing & Advertising:
Create, coordinate, publish, and manage marketing advertisements and campaigns.
Assist with developing promotional content and marketing initiatives.
Manage the day-to-day execution of online advertising activities.
Monitor campaign activity and identify opportunities for improvement.
Ensure advertisements and promotional material are accurate, current, and aligned with the company's brand and objectives.
Assist with maintaining the company's online presence and promotional activities

Purchasing & Supplier Coordination:
Place orders for selected products and materials through approved third-party suppliers.
Communicate with suppliers regarding pricing, availability, orders, and delivery requirements.
Monitor orders and follow up with suppliers as required.
Ensure products are ordered accurately and within required timeframes.
Maintain appropriate records of orders and supplier communications.

General Operations:
Manage a broad range of day-to-day operational tasks required to support the business.
Identify opportunities to improve internal processes, customer service, sales follow-up, and operational efficiency.
Provide general administrative and operational support as required.

Working Style & Accountability:
This position is suited to someone who enjoys working independently and taking ownership of their responsibilities.

The successful candidate will be expected to:

Work with a high level of independence and initiative.
Take ownership of the sales and operational tasks assigned to them.
Manage their own workload and priorities effectively.
Follow tasks through to completion without requiring constant supervision.
Keep management informed of important issues, opportunities, and results.
Escalate matters when management input or approval is required.
Maintain accurate records and ensure systems are consistently kept up to date.
Be proactive in identifying what needs to be done rather than waiting to be instructed.

Key Skills & Experience:
Strong communication skills, both written and verbal.
Excellent telephone and email communication skills.
Strong sales follow-up and relationship-management skills.
Excellent organisational and time-management skills.
Strong attention to detail and accuracy.
Ability to manage multiple responsibilities and competing priorities.
Experience with CRM, lead-management, or task-management systems.
Experience with Trello or similar platforms is advantageous.
Experience creating or managing online advertisements and marketing campaigns is advantageous.
Strong computer and administrative skills.
Ability to work independently and take initiative.
A practical, solutions-focused approach to problem solving.

Key Performance Expectations
The successful candidate will be expected to ensure that:

All new leads receive an initial response within 24 hours.
Quotes are prepared and sent accurately and promptly.
Outstanding quotes and leads are consistently followed up.
The CRM and lead pipeline remain accurate and up to date.
Sales opportunities are actively managed through to a clear outcome.
Marketing campaigns and advertisements are regularly maintained and managed.
Orders are placed accurately and followed through.
Day-to-day operational tasks are completed efficiently and on time.
Management receives appropriate updates and escalation when required.
Customers receive professional, timely, and consistent communication.

HOW TO APPLY

We are very specific in who we are looking for and only those who answer the below questions in their cover letter will be shortlisted.
1. Must have own quiet home office with laptop, preferably 2 screens, a headset and fast and reliable internet with a backup option for incase internet is lost. Describe your home office setup, including internet speed (upload/download) and your backup plan during outages.
2. Must be tech savvy and be able to troubleshoot any technical problems on your own, you must be able to set up our operating systems once we share them with you. Please share with us your knowledge in being able to troubleshoot technical issues.
3. Must have experience in working remotely. Please tell us a bit about the remote work you have experience in.
4. Must have experience in administration, sales, customer service and estimating/quoting area. Tell us a bit about your experience with Gmail filters, inbox, lead and quotation management, marketing campaigns and working with KPI's experience.
5. Do you have any planned leave or holidays in the next 12 months? If yes, please specify dates.
6. Propose the way of screens being recorded every day and a way to show proper evidence of you working 8 hours daily for us.
7. Include the word "ESTIMATOR" in the subject line or first sentence of your application to confirm you've read the full job ad.

Employment Details

• Rate: $7 AUD per hour
• Type: Full-time (remote)
• Duration: Long-term
• Start Date: ASAP