Remote Bookings, Sales & Customer Care Coordinator - Australian Business (GoHighLevel CRM)

We are an established Australian property-services business looking for a highly capable full-time coordinator to own our incoming enquiries, bookings, customer care and CRM follow-up.

This is not a basic data-entry VA role. You will speak with Australian customers and real-estate professionals, turn enquiries into confirmed bookings, schedule field staff, keep our CRM accurate and make sure every customer is looked after from first contact through to completion.

You will suit this role if you are confident on the phone, naturally organised, commercially minded and unusually careful with details. You should be comfortable taking responsibility instead of waiting to be told about every next step.

WHAT YOU WILL DO

• Answer inbound calls and respond to email , SMS and web enquiries.
• Understand what the customer needs and confidently guide them towards the right service.
• Follow approved pricing and service rules. Never guess or promise something that has not been confirmed.
• Convert suitable enquiries into bookings and follow up open quotes.
• Coordinate appointment times and property access with customers, agents and field staff.
• Run the day-to-day CRM pipeline in GoHighLevel.
• Keep contact details, job notes, stages, tasks and calendars accurate.
• Watch for incomplete, overdue or blocked jobs and take the correct action.
• Handle routine concerns with empathy and escalate technical or sensitive matters promptly.
• Provide clear internal handovers so nothing is missed.

YOU MUST HAVE

• At least three years of customer service, bookings, inside sales, reception or appointment-setting experience.
• Strong phone confidence and evidence that you can convert enquiries without sounding pushy.
• Clear, easy-to-understand spoken English suitable for Australian customers.
• Excellent written English and careful attention to names, dates, addresses and instructions.
• Experience using a CRM. GoHighLevel experience is strongly preferred.
• Confidence using Gmail, Google Calendar, video calls and browser-based systems.
• A quiet professional workspace, reliable primary internet and a tested backup connection.
• Availability for the full stated Australian work hours with no overlapping full-time role.
• A stable computer, quality headset and backup power plan appropriate to your location.

WHAT WILL MAKE YOU STAND OUT

• Experience supporting an Australian, New Zealand, UK, US or Canadian service business.
• GoHighLevel pipeline, conversations, task and calendar experience.
• Phone sales, quote follow-up or objection-handling results you can explain clearly.
• Experience coordinating field staff, trades, property services or real-estate appointments.
• Examples of catching an error before it affected a customer.

HOW TO APPLY

Apply through OnlineJobs.ph and answer every screening question below. Generic applications will not progress.

SCREENING QUESTIONS (answer all of these in your application, numbered):
1. Your full name, city and country.
2. Your current work status and notice period.
3. Confirm you can work Monday to Friday, 7:30 am to 4:00 pm Perth time (AWST).
4. Confirm you have no other full-time job during those hours.
5. Your years of phone-based customer service, bookings and sales experience.
6. The CRMs you have used, what you did in each, and whether you have used GoHighLevel.
7. One specific example of converting an enquiry or saving a customer who was about to leave.
8. One specific example of catching a small detail that prevented a larger problem.
9. Your primary internet speed, backup internet, power backup, computer and headset.
10. Your expected monthly salary in AUD, within the advertised range.
11. Two former managers who could give a reference if you reach the final stage.
12. An unlisted 60-90 second audio or video link answering the customer prompt below.

The final line of the application must be exactly: Accuracy before speed.

Include an unlisted 60-90 second audio or video link responding to this customer:

"I need this organised quickly, but another company says they are cheaper. Why should I book with you?"

Respond as if you were speaking to the customer. Do not read a script. Do not show any confidential information from a current or former employer.

This role includes a structured interview, a live phone roleplay, reference checks and a paid work-sample assessment using fictional customer data. No candidate will receive access to our live CRM or customer records.

Please do not try to locate or contact the company outside OnlineJobs.ph. Candidates who do so will not progress.