CSM Admin Support

JOB OVERVIEW

We're hiring a full-time Client Success Admin Support to look after our clients from the day they sign up. You'll work directly with our Customer Success Manager and be the person clients hear from most: onboarding them, answering their questions and making sure nothing slips.

This is a long-term remote role on Singapore hours (same time zone as the Philippines).

About Play Bigger Mentoring
Play Bigger Mentoring is Singapore's fastest growing company running high-ticket coaching programmes, live sales events and software for coaches, financial advisers and business owners across Asia. Our clients invest thousands of dollars to work with us, and how we treat them after they pay d ---------- whether they stay, refer and renew.

Why This Role Is Different

• You'll support real, high-paying clients (business owners and financial advisers), not an anonymous ticket queue
• Every reply matters. A fast, clear answer keeps a client happy. A slow or careless one can cost us a renewal.
• You'll see the whole client journey, from live events to onboarding, coaching sessions and results

We give you templates, SOPs and a clear escalation path. We also expect you to use judgment, read the situation and know when to pick up the phone instead of typing.
For the right person, this role grows into a Client Success Manager position.

What You'll Do

• Onboard new clients within 24 hours of sign-up: welcome messages, programme access, software logins, calendars and WhatsApp groups
• Reply to client messages on WhatsApp, email and our helpdesk within our response times, and escalate what you can't solve with full context
• Get on calls with clients for onboarding, check-ins and the occasional frustrated client
• Book and reschedule coaching sessions, send reminders and follow up on missed sessions
• Keep client records and the client tracker accurate in GoHighLevel: onboarding status, attendance, milestones and open issues
• Support registration, check-in and client questions during our live events, and send a weekly summary of client issues and wins

Priorities come from our Customer Success Manager. Payment questions go to our finance team, and you keep the client informed.

What You Will NOT Be Responsible For

• Selling or closing deals. Our sales team handles that.
• Approving refunds, discounts or changes to payment plans
• Delivering coaching or giving business advice to clients
• Chasing overdue payments. Our finance team owns collections.

Your focus is a smooth, well-run client experience.

Who This Role Is For

• You have 2+ years of customer-facing experience in client success, customer support, account management, front desk or executive assistant work
• Your written English is clear, warm and correct, and people understand your replies the first time
• You're confident speaking English on calls, including with senior business owners who are upset
• You're highly organised and close every loop without being reminded
• You're strict about privacy: client personal and payment details stay in approved channels, and you use secure passwords and 2FA
• You can commit full-time to one team, with stable internet, a backup connection and a quiet, private space for calls

Who This Role Is NOT For

• People who send the same copy-paste reply to every client
• Freelancers juggling other clients
• Anyone uncomfortable speaking with clients on calls
• People who need to be reminded to follow up

How We Work
We judge people on results, not hours logged.

• Client-first: fast, clear, honest replies, even when the news isn't good
• Systems-led: SOPs, templates, a CRM and a clear escalation path
• Small team: you'll work directly with our Customer Success Manager and the founders

Compensation & Growth

• SGD 30,000 to 45,000 per month, depending on experience
• SOPs, templates and training on our CRM and helpdesk
• A growth path to Client Success Manager
• Exposure to live events, coaching programmes and client automation

This role suits someone who takes pride in making clients feel looked after. It is not a low-effort, inbox-only job.

How to Apply
Please complete the application form carefully. It includes a short voice or video recording, so set aside about 30 minutes.

The questions are designed to understand how you communicate and handle clients, not just which tools you've used.

👉 Apply here: ----------

Applications sent by email or direct message won't be reviewed. Only shortlisted candidates will be contacted.

Final Note
We're not looking for someone who just answers messages. We're looking for someone who:

• Makes every client feel looked after
• Communicates clearly, in writing and on calls
• Owns the follow-through

If that sounds like you, we'd love to hear from you.