Virtual Medical Receptionist /Administrative Assistant

Schedule: Full time, Monday–Friday, 9:00 a.m.–5:00 p.m. US Eastern Time
Pay: $6 per hour
Start date: As soon as possible

We are a small adult primary care practice looking for a kind, dependable, detail-oriented medical administrative assistant. You will support patient calls, appointment scheduling, enrollment questions, and day-to-day office tasks.
The ideal candidate has medical-office experience, excellent spoken and written English, and a professional, caring phone manner. You must be comfortable working the stated overnight schedule from the Philippines and following written procedures carefully.

Responsibilities

• Answer and return patient and prospective-member calls and messages.
• Answer routine questions about membership, pricing, office location, and enrollment.
• Help prospective members with signup steps and follow up with people who have asked about joining.
• Keep patient and prospective-member information up to date in the EHR/EMR and approved lead tracker.
• Schedule and reschedule appointments in SigmaMD EMR; confirm appointment details.
• Coordinate specialist referrals, labs, imaging, and other tests as needed
• Assist with occasional marketing tasks.

Qualifications

• Previous medical-office or healthcare experience.
• Excellent spoken and written English.
• Clear, warm, professional communication by phone, email , and message.
• Experience with appointment scheduling and electronic records; SigmaMD experience is a plus.
• Strong organization, attention to detail, and follow-through.
• Dependable internet connection and a private workspace.
• Able to work Monday–Friday, 9:00 a.m.–6:00 p.m. US Eastern Time, (overnight hours in the Philippines)
• Current HIPAA training certificate required. You must provide proof of completed training and follow the practice’s privacy and security procedures.

How to apply

Please include numbered answers to these seven questions:
1. Briefly describe your medical-office or healthcare administrative experience.
2. What phone, scheduling, EHR/EMR, or CRM systems have you used?
3. Describe your experience working overnight or graveyard shifts. Can you consistently work 9:00 a.m.–5:00 p.m. Eastern Time?
4. Include a short video introducing yourself and explaining how you would handle a routine appointment-rescheduling call. Applications without a video will not be considered.
5. A caller asks what their symptoms mean. What would you say, and what would you do next?
6. How do you track follow-ups, referrals, and tasks to make sure nothing is missed?
7. What is your desired pay, internet setup, earliest available start date, and HIPAA training certificate status?

Selected applicants will be invited to a short interview