eCommerce & Administrative Virtual Assistant - USA PST Hours

We are an established US-based health and wellness eCommerce company looking for an experienced, reliable Virtual Assistant to join our team on a long-term basis.

We need someone who is exceptionally organized, detail-oriented, dependable and capable of handling day-to-day eCommerce administration, customer service and administrative tasks efficiently.

This position requires excellent communication skills, accuracy, accountability and the ability to work independently while supporting our team. Fluent spoken and written English is essential. We have monthly Zoom meeetings.

WHAT YOU'LL BE DOING

Shopify & eCommerce Administration

• Assist with day-to-day Shopify administration

• Add and update products, descriptions, pricing and product information when required

• Update inventory information and product availability as instructed

• Set up and update discount codes and promotions when required

• Assist with subscription administration

• Maintain accurate product and customer records

• Complete routine administrative tasks within Shopify

Customer Service

• Respond to ecommerce customer email s and inquiries professionally and promptly via email and live chat

• Assist customers with order tracking and shipping updates

• Handle routine order questions, cancellations, refunds and subscription inquiries in accordance with company procedures

• Communicate with fulfillment teams regarding shipping and delivery issues

• Follow up on unresolved customer inquiries

• Provide friendly, helpful and professional customer support

Google Sheets & Data Entry

• Perform accurate data entry into Google Sheets

• Maintain and update spreadsheets, trackers and business records

• Organize, format and manage data

• Update inventory, sales and operational information as required

• Ensure data is accurate, complete and up to date

Asana Management

• Create, assign and update tasks in Asana

• Maintain organized project boards and task lists

• Monitor deadlines and follow up on outstanding tasks

• Ensure task information and progress updates are accurate

• Assist with coordinating tasks between team members

General Administration

• Assist with routine administrative tasks

• Maintain organized digital files and records

• Support management with day-to-day operational requirements

• Follow instructions accurately and complete assigned work on time

• Communicate any questions, delays or issues promptly

WHAT WE'RE LOOKING FOR

• Previous experience as an eCommerce or Administrative Virtual Assistant

• Strong hands-on experience with Shopify administration

• Previous eCommerce customer service experience

• Strong Google Sheets skills and excellent data entry accuracy

• Experience managing tasks and projects in Asana

• Fluent spoken and written English is essential

• Exceptional attention to detail

• Excellent organizational and time management skills

• Ability to work independently and manage multiple tasks

• Strong communication skills and a professional attitude

• Reliable, accountable and responsive

• Ability to follow instructions carefully without constant supervision

PREFERRED EXPERIENCE

• Experience using Tidio for customer service and live chat

• Experience with Shopify subscription management

• Familiarity with eCommerce shipping and fulfillment processes

WORKING HOURS

• Must be available during US Pacific Time business hours (PST/PDT)

• Remote position

• Long-term opportunity

• Reliable internet connection and consistent availability required

HOW TO APPLY

Please send us a brief introduction outlining your relevant experience with Shopify, customer service, Google Sheets and Asana.

Include your availability during US Pacific Time business hours and your expected hourly rate.

We are looking for someone reliable, accurate and professional who wants to become a valued long-term member of our team.