Part-Time Customer Onboarding Assistant, US Software Company

SCHEDULE
20 hours a week, Monday to Friday. 4 of those hours each day must be live, 8:00am to 12:00pm Arizona time (11:00pm to 3:00am Philippine time). The rest is flexible. Paid every two weeks. This is a long-term role for the right person.

ABOUT US
TransitProof is a small US software company. We help owners of Amazon delivery companies with the repair and maintenance bills on their leased vans. I'm the owner, and you'll work directly with me. No layers, no agency.

WHAT YOU'LL DO

• Help new customers get set up. Walk them through connecting their email , follow up when they get stuck, and confirm with them when they're done.
• Answer customer email s using our written reply templates.
• Book calls on my calendar, send confirmations and reminders.
• Follow up with customers who haven't finished setup.
• Keep our customer records in Zoho CRM up to date.
• Send me a short summary at the end of each shift.

WHAT THIS JOB IS NOT
No cold calling. No sales quotas. No social media. No bookkeeping.

HOW WE WORK
Everything you need is written down: step-by-step procedures, reply templates and a checklist for each new customer. When something isn't covered, you don't guess. You send me two lines, what they asked and what you'd need to answer it, and I take it from there. For the first two weeks I review every email before it goes out. After that you send on your own.

MUST HAVE

• 3 or more years as a customer support or client onboarding assistant for US clients
• Clear, plain written English
• Comfortable in Gmail, Google Calendar and a CRM (Zoho, HubSpot or similar)
• Reliable internet and a backup power plan
• Available for the 4-hour live block every weekday

NICE TO HAVE

• Experience with a US software company
• Experience with trucking, logistics or fleet clients
• Zoho CRM experience

TO APPLY
1. Start your message with the word "Invoice" so I know you read this post.
2. Tell me about one customer you helped get set up on a product. What went wrong and how did you fix it? Keep it to 4 to 6 sentences.
3. Your hourly rate and the hours you're available, in Philippine time.
4. A short voice clip or screen recording (under 2 minutes) introducing yourself in English.

Finalists do a short paid test task before we d ---------- .