Security & Network Operations Center (SNOC) Analyst II (Remote)

Security & Network Operations Center (SNOC) Analyst II (Remote)

predictiveIT is seeking a career-oriented, self-motivated IT professional to join our team as a Security & Network Operations
Center (SNOC) Analyst II.

This position combines Network Operations Center (NOC) and Security Operations Center (SOC) responsibilities in a fast-paced Managed Services environment. The SNOC Analyst II will monitor and respond to infrastructure and security alerts, troubleshoot and remediate issues, manage escalations, improve monitoring and automation, and help maintain the reliability and security of our clients' environments.

The ideal candidate has strong experience with both traditional IT infrastructure and cybersecurity and is comfortable working across servers, networks, cloud platforms, security tools, backups, and monitoring systems.

Key Responsibilities

• Monitor and respond to NOC and SOC alerts, i ---------- , and escalations.
• Troubleshoot server, network, application, backup, performance, availability, and security issues.
• Investigate security alerts, suspicious activity, malware, vulnerabilities, and potential security i ---------- .
• Perform initial triage, remediation, escalation, and root cause analysis.
• Monitor infrastructure health, including servers, network devices, firewalls, virtualization platforms, backups, and cloud services.
• Manage and tune monitoring systems to reduce unnecessary alerts and reactive ticket volume.
• Develop automated remediation, alert-response workflows, scripts, and playbooks.
• Perform vulnerability review and assist with vulnerability remediation.
• Deploy and maintain monitoring, endpoint security, SIEM, MFA, vulnerability management, and other NOC/SOC tools.
• Serve as an escalation resource and mentor for other SNOC team members.
• Identify weaknesses or recurring problems within customer environments and recommend improvements.
• Maintain accurate technical documentation and ticket records.
• Assist with onboarding new clients and deploying predictiveIT's standard technology and security stack.

Required Experience & Skills

• 5+ years of IT experience with NOC, SOC, MSP, infrastructure, or cybersecurity responsibilities.
• Previous experience working in a Managed Service Provider (MSP) environment strongly preferred.
• Experience monitoring and supporting servers, networks, firewalls, backups, endpoints, and cloud services.
• Strong knowledge of Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure/Entra ID.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, switching, and common network protocols.
• Experience with firewalls and network platforms such as Cisco, Meraki, Ubiquiti, WatchGuard, or SonicWall.
• Experience with VMware and/or Microsoft Hyper-V.
• Experience with RMM, PSA, SIEM, EDR/AV, vulnerability management, and network monitoring platforms.
• Understanding of cybersecurity threats, vulnerabilities, malware, attack vectors, and i ---------- response.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to manage multiple priorities and work effectively during high-priority i ---------- .

Preferred Experience

Experience with the Kaseya/MSP technology ecosystem or comparable platforms, including:

• Autotask PSA and Datto RMM
• IT Glue
• Datto EDR
• RocketCyber
• SaaS Alerts
• INKY
• Dark Web ID
• Connect Secure (Formally Cyber CNS) or similar vulnerability management platforms
• Veeam Backup & Replication / Veeam Service Provider Console
• Unitrends
• DUO MFA
• PowerShell scripting and automation
• REST APIs, JSON, and system integrations

Experience with compliance frameworks such as SOC 2, HIPAA, or similar security standards is also beneficial.

Targeted Time Allocation
50% – Monitoring, Tool Management & Automation
Manage and optimize NOC/SOC monitoring, alerting, security tools, and automation. Identify recurring issues that can be standardized or automated to reduce reactive ticket volume.
30% – I ---------- Response, Escalations & Team Support
Handle NOC/SOC escalations, infrastructure alerts, vulnerability remediation, security i ---------- , root cause analysis, and assist or mentor other SNOC team members.
20% – Deployments, Onboarding & Administration
Deploy tools, assist with new client onboarding, communicate with clients, participate in internal meetings, and maintain documentation and administrative requirements.

Qualifications

• 5+ years of relevant IT, NOC, SOC, MSP, or cybersecurity experience.
• Excellent troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to follow documented processes and procedures.
• Able to work independently while collaborating effectively with a technical team.
• Able to remain effective during high-pressure i ---------- and outages.
• Maintain accurate time entries and documentation.

Preferred Certifications
Relevant certifications are beneficial but not required, including:
CompTIA Security+, Network+, CySA+, Microsoft, Cisco, CEH, GCIH, CASP+, CISSP, CISM, or comparable infrastructure and cybersecurity certifications.

About predictiveIT
predictiveIT provides Managed IT, Cybersecurity, Cloud, and Infrastructure services to organizations across a variety of industries. Our technical team works with a broad technology stack, giving employees opportunities to expand their skills across networking, cloud, cybersecurity, automation, virtualization, and infrastructure.
We offer competitive compensation, opportunities for professional development and certifications, comprehensive benefits, and a fast-paced team environment where technical initiative and continuous improvement are encouraged.