Sales Development Representative (SDR) – Inbound Sales, Cold Calling & Operations

Sales Development Representative (SDR) – Inbound Sales, Cold Calling & Operations

Company: ClearCoast Cleaning LLC

Location: Remote

Employment Type: Full-Time

Schedule: 40 hours per week, aligned with U.S. Pacific Time business hours

Base Pay: $5.50–$7.50 per hour, depending on experience

Additional Compensation: Uncapped sales commissions and performance-based bonuses

About ClearCoast Cleaning

ClearCoast Cleaning is a growing residential and commercial cleaning company serving the Seattle, Washington area. We provide recurring residential cleaning, deep cleaning, move-out cleaning, apartment turnover services, and commercial cleaning.

Our business is built around reliable service, consistent quality, and clear communication. We are focused on growing our customer base, building long-term relationships with property managers, and expanding our commercial cleaning accounts.

We are looking for a motivated, proactive, and results-driven Sales Development Representative (SDR) to help generate new business, convert incoming leads into paying customers, and support daily operations.

About the Role

This position combines sales development, inbound lead conversion, outbound prospecting, customer relationship management, and morning operations coordination.

Approximately 70% of your time will focus on sales and business development, while 30% will involve morning operations and service coordination.

You will be responsible for contacting prospective customers, making cold calls, following up on quotes, handling objections, booking cleaning services, and developing new business opportunities with property managers and commercial clients.

You will also help ensure that daily cleaning operations start smoothly by coordinating schedules, communicating with cleaners, and resolving routine service issues.

This is not a passive administrative position. We are looking for someone who takes initiative, communicates confidently, follows through consistently, and is motivated by achieving measurable results.

Key Responsibilities

1. Inbound Sales and Lead Conversion

Respond promptly to incoming calls, email s, text messages, and online cleaning inquiries.

Contact new leads quickly and guide them through the booking process.

Understand customer needs and recommend appropriate cleaning services.

Explain service options, present pricing, and communicate our value professionally.

Follow up with prospects who have received quotes but have not booked.

Handle objections related to price, scheduling, trust, and service expectations.

Confidently ask for the sale and convert qualified leads into booked appointments.

Follow up with previous customers and unconverted leads to generate repeat business.

Maintain accurate records of inquiries, quotes, follow-ups, and booking outcomes.

2. Outbound Sales and Cold Calling

Make outbound calls to property managers, apartment communities, real estate companies, landlords, offices, schools, and other commercial prospects.

Identify decision-makers and introduce ClearCoast Cleaning's services.

Generate opportunities for apartment turnovers, move-out cleaning, recurring residential cleaning, and commercial cleaning contracts.

Build and maintain a pipeline of qualified prospects.

Follow up consistently with prospects through phone calls and email s.

Schedule walkthroughs, estimates, discovery calls, and meetings with potential commercial clients.

Develop relationships with property managers and other decision-makers.

Research potential customers and identify new business opportunities.

Work toward agreed-upon calling, appointment-setting, conversion, and revenue targets.

3. Sales Pipeline and CRM Management

Maintain accurate lead records, contact details, call notes, quotes, and follow-up dates.

Track prospects through each stage of the sales pipeline.

Ensure qualified leads receive timely follow-ups.

Use our CRM, booking platform, spreadsheets, and communication tools to manage sales activity.

Track outreach activity, appointments generated, conversion rates, and qualifying revenue.

Provide regular updates on sales performance and pipeline progress.

Help improve sales scripts, follow-up sequences, objection handling, and lead-conversion processes.

Maintain organized records so opportunities are not lost due to missed follow-ups.

4. Morning Operations and Service Coordination

Review the daily cleaning schedule and ensure jobs are properly organized.

Confirm cleaner availability, assignments, arrival windows, and special instructions.

Ensure cleaners have the necessary property access information and job notes before arrival.

Monitor morning arrivals and follow up promptly if a cleaner is late or unresponsive.

Coordinate schedule changes, replacement cleaners, and urgent service issues.

Communicate with cleaners and customers to prevent missed appointments and scheduling problems.

Escalate property access issues, customer complaints, and other significant problems to management.

Ensure required job photos, checklists, and completion updates are submitted.

Help coordinate corrective cleanings and customer follow-ups when necessary.

Maintain accurate operational records and provide updates to management.

5. Customer Relationships and Business Growth

Follow up with existing customers to encourage repeat bookings and recurring cleaning plans.

Identify appropriate opportunities for additional services and recurring packages.

Support customer reactivation campaigns and approved outreach initiatives.

Help build long-term relationships with residential customers, property managers, and commercial accounts.

Coordinate with the operations team to ensure customer expectations are communicated accurately.

Identify recurring problems and recommend ways to improve customer experience and business processes.

Compensation: Base Pay, Commission, and Bonuses

We want to reward people who contribute to measurable business growth.

Base Pay:

$5.50–$7.50 per hour, depending on relevant experience, communication skills, and qualifications.

Sales Commissions:

Earn additional commission on eligible new sales that you generate and help close.

Commission opportunities may include new residential customers, recurring cleaning accounts, and qualifying commercial contracts.

Larger commercial accounts may qualify for a separate commission structure.

Commission rates, eligibility requirements, revenue attribution, and payment schedules will be provided in writing before employment begins.

Performance Bonuses:

Additional bonuses for achieving agreed monthly sales and revenue targets.

Potential bonuses for acquiring new recurring customers, generating qualified commercial opportunities, and meeting agreed performance milestones.

Additional earning opportunities for consistent performance and increased responsibility.

There is no arbitrary cap on commission earnings under the applicable commission plan. Actual earnings depend on qualifying sales and performance.

Routine operations and administrative responsibilities are covered by the base compensation. Sales commissions and bonuses are tied to eligible results under the written compensation plan.

Qualifications

Required Qualifications:

Strong spoken and written English.

A confident and professional phone presence.

Previous experience in sales, cold calling, lead generation, appointment setting, customer service, or business development.

Comfort making outbound calls and speaking with unfamiliar prospects.

Ability to handle objections and follow up without becoming discouraged by rejection.

Strong organizational skills and attention to detail.

Ability to manage multiple leads and operational priorities.

Professional communication with U.S. customers and business decision-makers.

Reliable internet connection, computer, headset, and quiet working environment.

Ability to work independently, follow processes, and meet agreed performance targets.

Strong accountability, honesty, reliability, and willingness to learn.

Availability to work 40 hours per week aligned with Pacific Time business hours.

Preferred Qualifications:

Experience working with U.S.-based businesses.

Experience selling cleaning services, home services, or recurring services.

Experience cold-calling property managers, apartment communities, or commercial businesses.

Experience converting inbound inquiries into paying customers.

Experience managing a CRM or sales pipeline.

Experience with scheduling platforms, Google Workspace, and spreadsheets.

Experience coordinating remote teams, field service providers, or customer appointments.

A track record of meeting sales quotas, generating appointments, or closing deals.

What Success Looks Like

During the first 30–90 days, performance will be evaluated against agreed-upon targets, including:

Speed and quality of response to inbound leads.

Consistency of outbound calling and prospecting.

Number and quality of qualified appointments generated.

Follow-up completion and quote-to-booking conversion.

New customers, recurring accounts, and qualifying revenue generated.

Accuracy of CRM records and sales reporting.

Reliability of morning scheduling and cleaner coordination.

Timely communication and escalation of operational issues.

Ability to learn, accept coaching, and improve performance over time.

Specific activity goals, sales targets, and operational expectations will be established during onboarding based on lead volume and business needs.

Growth Opportunities

ClearCoast Cleaning is growing, and we want team members who are interested in growing with the business.

High performers may have opportunities to advance into senior sales, business development, sales management, or broader operations leadership positions.

We value initiative, accountability, strong communication, problem-solving, and the ability to consistently deliver results.

The Ideal Candidate

You are proactive