Business Development Representative

Job Title: Business Development Representative (SDR) for a Tech company, CRM focused.

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Time Zone: United States, Eastern Standard Time (EST)

Position Type: Remote Full-Time (8 hours per day, 40 hours per week): 9:00AM - 6:00PM EST.

Journey is seeking full-time sales professionals and candidates who are experienced in working with American tech companies, working with CRMs for senior living, home care, with significant sales experience in cold calling.

Compensation:
Journey offers a highly competitive pay structure designed to reward engagement, performance, consistency, and results.
Successful BDRs have the opportunity to earn substantial commissions and performance bonuses by generating qualified opportunities. Detailed commission and incentive information will be provided during the interview process.

This role is ideal for motivated sales professionals who want to be rewarded directly for the value they create and the business opportunities they generate.

Position Overview:
Journey is seeking energetic, relationship-driven professionals to join our team as Business Development Representatives (BDRs).
The BDR serves as the first point of contact for prospective customers and plays a critical role in generating qualified sales opportunities for the organization. This role focuses on prospecting, outreach, lead qualification, relationship building, and appointment setting. BDRs work closely with Journey's leadership team to identify organizations that may benefit from Journey's CRM and schedule qualified discovery meetings.

Successful candidates will possess strong communication skills, professionalism, persistence, and a genuine interest in helping organizations improve their sales, marketing, and customer engagement operations.

Key Responsibilities:
Lead Generation & Prospecting
Identify prospective senior living and home care organizations
Research target accounts and decision makers
Build and maintain prospect lists
Conduct outbound prospecting through phone, email , LinkedIn, referrals, and networking
Generate qualified opportunities for the sales team

Lead Qualification
Conduct initial discovery conversations
Identify customer needs, challenges, and goals
Qualify prospects based on established criteria
Gather relevant business information
Determine next-step opportunities
Appointment Setting
Schedule qualified meetings and product demonstrations
Coordinate calendars with Journey’s leadership
Ensure prospects are properly prepared for meetings
Maintain communication prior to scheduled appointments

CRM Management
Maintain accurate CRM records
Document outreach activities
Update lead and opportunity information
Track prospect engagement and follow-up activities

Relationship Building
Establish trust and credibility with prospects
Maintain professional and consistent communication
Build relationships with executive directors, administrators, marketers, sales leaders, owners, and operators

Required Skills & Qualifications:
Candidates must possess strong communication skills and demonstrate the ability to build relationships and generate business opportunities.

Required qualifications:
Minimum 3–4 years of sales experience
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Professional phone presence
Comfortable speaking with executive-level decision makers
Strong organizational and time management skills
Self-motivated and results-oriented
Ability to work independently in a remote environment
Reliable internet access and remote work capabilities
Experience using CRM systems or similar business software

Nice to Have Skills & Experience:
The following skills and experiences would be beneficial:
Sales experience in software and Tech companies
SaaS sales experience
CRM software experience
Lead generation experience
Appointment setting experience

Interested candidates should submit a resume, LinkedIn page if available and a voice recording introducing themselves.

About Journey:
Journey is a Tech Company: A purpose-built CRM and growth platform designed specifically for senior living and home care providers. Built by industry professionals with decades of experience in serving senior living and home care organizations, Journey helps operators streamline sales, improve occupancy, strengthen customer engagement, and gain greater visibility into performance. We believe technology should simplify operations, improve outcomes, and support the people delivering care every day.