Remote Market Manager – MaidPro

ABOUT THE ROLE

MaidPro is looking for an experienced and proactive Market Manager to oversee daily branch operations, manage employees, and support sales growth.

This role combines operations management, sales, recruitment, and customer service. We need someone who can work independently, solve problems, make decisions, and take ownership of responsibilities without constant supervision.

We prioritize candidates with proven work experience and the practical skills needed to manage a branch effectively.

KEY RESPONSIBILITIES

DAILY OPERATIONS & SCHEDULING
Manage daily schedules, dispatch, job assignments, and call-offs.
Build efficient schedules and routes.
Monitor daily operations and resolve scheduling issues.
Ensure completed jobs are properly closed out.
Complete daily reports and monitor staffing needs.
Manage office and cleaning supply inventory.

SALES & CUSTOMER BOOKING
Make outbound calls to new leads and follow up with prospective customers.
Understand customer needs and explain MaidPro's services.
Prepare cleaning quotes or estimates based on customer requirements and company pricing guidelines.
Follow up on pending estimates and open leads.
Book new customer appointments and maintain accurate CRM records.
Identify opportunities to gain recurring customers.
Help meet branch sales and booking goals.

RECRUITMENT & STAFFING
Post job advertisements and review applications.
Screen and interview qualified candidates.
Coordinate hiring, onboarding, and offboarding.
Monitor staffing levels and recruit proactively.

EMPLOYEE MANAGEMENT
Manage employee schedules, attendance, and performance.
Conduct team meetings and provide coaching.
Address employee concerns and enforce company policies.
Coordinate performance and staffing issues with leadership.

QUALITY CONTROL
Review client feedback, complaints, and cleaning photos.
Investigate quality issues and coordinate re-cleans when needed.
Ensure employees follow company procedures.
Identify recurring issues and training needs.

CUSTOMER SERVICE
Handle customer concerns, complaints, and escalations.
Resolve issues professionally and promptly.
Maintain accurate customer records and follow up as needed.

PAYROLL & ADMINISTRATION
Review employee time records and coordinate payroll information.
Maintain accurate employee and HR records.
Monitor outstanding customer balances and payment issues.
Complete reports and administrative tasks on time.

TEAM COORDINATION
Work closely with U.S.-based leadership, branch staff, and the Philippines-based remote team.
Communicate updates clearly and follow through on assigned tasks.
Coordinate lead follow-ups, customer bookings, and operational support.

REQUIRED QUALIFICATIONS & EXPERIENCE

Proven experience in operations management, branch management, dispatch, or a similar leadership role.
Experience managing employees or field teams.
Experience in sales, outbound calling, lead follow-up, quoting, or appointment booking.
Experience with recruitment, scheduling, and employee management.
Strong customer service, communication, and problem-solving skills.
Ability to work independently and manage multiple priorities.
Strong organizational skills and attention to detail.
Familiarity with CRM, HR, or payroll systems is an advantage.

Experience in cleaning, home services, hospitality, or other service-based industries is preferred.

IMPORTANT: We are looking for candidates with relevant hands-on experience, not just general administrative skills. Applicants should be able to demonstrate their experience in both operations management and sales.

SCHEDULE & AVAILABILITY

Full-time, Monday through Friday.
Must be online and ready to work at 7:00 AM CST.
Must be available to manage daily operations, make sales calls, follow up with leads, and handle urgent issues throughout the workday.

Reliability, accountability, and consistent follow-through are essential.

WHAT SUCCESS LOOKS LIKE

Daily jobs are properly scheduled and staffed.
Leads are contacted and estimates are followed up on consistently.
New customers are booked and sales goals are supported.
Employees meet performance and quality expectations.
Customer concerns are resolved promptly.
Staffing, reporting, and administrative tasks are handled accurately.

HOW TO APPLY

Interested applicants must email their updated resume to:

To: ----------
CC: ----------

Email Subject: Market Manager Application – [Your Full Name]

Please include the following in your email :

Full name
Phone number
Current location
Confirmation that you can work Monday through Friday starting at 7:00 AM CST
A brief summary of your relevant operations management, leadership, and sales experience

A current resume is required for consideration. Applications submitted without a resume may not be considered.

SELECTION PROCESS

Applications will be reviewed based on relevant work experience, management skills, sales ability, communication, and overall suitability for the role.

Please ensure your resume is updated and your contact information is accurate.