Dental Insurance & Billing Virtual Assistant | Orthodontic Office | Full-Time Remote | $7–$8/hr

Dental Insurance & Billing Virtual Assistant | Orthodontic Office | Full-Time Remote | $7–$8/hr
Location: Remote, Philippines-based preferred
Schedule: Full-Time | U.S. Business Hours
Compensation: $7–$8 USD/hour, depending on experience
Type: Long-Term | Full-Time
Openings: 1 full-time role available
Industry: Dental / Orthodontic Healthcare

About the Role
We are looking for an experienced Dental Insurance & Billing Virtual Assistant to support a U.S.-based orthodontic practice.
This role will focus on dental insurance verification, benefit breakdowns, claims support, billing documentation, and patient account follow-up. The best fit is someone who has worked with dental insurance before and understands how important accuracy, documentation, and follow-through are in a busy practice.
Orthodontic experience is a strong plus, and experience with Ortho2 Edge is especially helpful.

What You’ll Do
Insurance Verification
Verify dental insurance eligibility and benefits
Confirm orthodontic coverage, limitations, maximums, deductibles, waiting periods, and plan details
Complete clear and accurate insurance breakdowns
Document verification details in the practice management system
Flag missing or unclear insurance information for follow-up
Communicate insurance updates to the practice team

Billing & Claims Support
Assist with dental and orthodontic billing tasks
Submit, track, and follow up on insurance claims
Review EOBs and identify payment discrepancies
Help resolve denied, rejected, or delayed claims
Support patient account updates and billing documentation
Assist with ledger review or account follow-up when needed

Practice Support
Maintain accurate patient, insurance, and billing records
Communicate with insurance companies as needed
Coordinate with the in-office team on insurance status, claims, and billing updates
Follow established office processes and documentation standards
Keep tasks organized and follow up consistently

Experience We Are Looking For
Dental insurance verification experience
Dental or medical billing experience
Familiarity with eligibility checks, claims, EOBs, benefit breakdowns, and billing workflows
Strong attention to detail and accuracy
Clear written English communication
Ability to work independently and follow structured processes
Comfortable handling high-volume insurance or billing tasks
Reliable internet connection and quiet work environment
Availability to work full-time during U.S. business hours

Strong Plus
Orthodontic practice experience
Experience with orthodontic insurance breakdowns
Experience with orthodontic treatment benefits or contracts
Experience with patient ledger review or AR follow-up
Experience with Medicaid or state insurance
Experience supporting a U.S.-based dental or orthodontic office

Helpful Software Experience
Experience with Ortho2 Edge is a strong plus.

Other helpful systems include:
Ortho2 / Ortho2 Edge
Dolphin
Open Dental
Dentrix
Eaglesoft
Cloud 9
Any dental, orthodontic, billing, or practice management software

What Success Looks Like
Insurance benefits are verified accurately
Orthodontic coverage details are documented clearly
Claims are tracked and followed up on consistently
Billing notes and patient account updates are accurate
The practice team receives reliable insurance and billing support
Questions or issues are flagged early
Work is completed with care and consistency

To Apply
Please submit the following:

1. A viewable link to your updated resume
2. A short paragraph describing your dental insurance verification & billing experience
3. A short paragraph describing any orthodontic experience you have

Please mention whether you have used Ortho2 Edge and when you last used it and list of dental, orthodontic, billing, or practice management systems you have used

Subject Line: Dental Insurance VA – [Your Full Name]

We are reviewing applications now for one full-time remote role supporting a U.S.-based orthodontic practice.