Appointment Setter (Home Improvement)

HomePride Bath is a U.S.-based home improvement company specializing in bathroom remodeling, helping homeowners transform their bathrooms with safe, beautiful, and functional solutions.

We are looking for a confident, driven, and professional Appointment Setter to communicate with prospective customers and schedule qualified appointments for our sales team.

This is a customer-facing sales role. You must be comfortable taking the lead in conversations with U.S.-based prospective customers, asking direct questions, confidently handling objections, and building value in the appointment.

Key Responsibilities

Contact and follow up with prospective customers by phone and text to generate qualified appointments.
Build rapport, ask discovery questions, identify customer needs, and handle objections using company-approved scripts and rebuttals.
Follow established qualification guidelines to ensure appointments meet company standards.
Handle inbound customer service inquiries, including answering questions, transferring calls, and escalating or handing off requests to the appropriate team members.
Communicate effectively with sales representatives, management, and other team members to ensure a positive customer experience.
Maintain accurate customer records and follow established procedures for lead management and follow-up.
Meet established activity and appointment-setting performance expectations.

Qualifications

Excellent spoken and written English, with clear and professional communication skills.
Confident, persistent, and comfortable continuing conversations after initial objections.
Strong listening, rapport-building, and customer service skills.
Ability to learn, memorize, and consistently follow established scripts, rebuttals, and procedures while maintaining a natural conversational tone.
Strong attention to detail and ability to accurately qualify prospective customers.
Organized, dependable, and comfortable working within a structured, performance-driven environment.
Reliable high-speed internet connection (minimum 70 Mbps download and reliable upload speed recommended), a dependable computer, a quality headset, and a quiet, distraction-free workspace.
Ability to work full-time during U.S. business hours (8 hour shift between 8am and 8pm MST).
Previous appointment setting, inside sales, telemarketing, or similar experience is preferred.

Who Will Succeed Here

You will likely thrive in this position if you become curious when you hear an objection, don't take rejection personally, and are comfortable confidently guiding a conversation.
We expect excellent customer service, but we do not want passive communication. We value persistence, professionalism, and the ability to follow a proven process while treating every customer with respect.
We provide structured training, ongoing coaching, documented procedures and guidebooks, approved scripts and rebuttals, and access to the software and tools needed to succeed. We are looking for someone who is receptive to feedback, committed to following established processes, and motivated to continuously improve.

How to Apply

Please email your resume along with brief responses to the two questions below to ---------- Required Subject Line: Appointment Setter HomePride Call Center 2027. Please answer in your own words. We're interested in getting a feel for how you naturally communicate and approach your work.
Questions:
1) Tell us a bit about yourself outside of your resume. What are you looking for in your next position, and what is important to you in a work environment?

2) Tell us about a job or responsibility where you were trusted to take ownership of your work. How did you stay organized, follow through on expectations, and make sure things got done?

Please write your responses yourself rather than submitting AI-generated answers. There are no perfect answers—we want to understand how you communicate, think, and approach your work.