Online Support & Customer Care Specialist | UAE-Based Preferred

Online Support & Customer Care Specialist | UAE-Based Preferred

Location: UAE-Based Preferred · Must overlap with Abu Dhabi hours (GST / UTC+4)
Type: Ongoing · Part-time with potential to grow into full-time
Budget: Depending on experience and scope

About the Role

We are a children's sports academy in Abu Dhabi with several locations. We work with parents every day, helping them learn about our programs, book trial lessons, manage schedules, and get the support they need.

We are looking for a reliable, organised, and friendly Online Support & Customer Care Specialist who can communicate professionally with parents and ensure every inquiry receives a timely response.

What You Will Do

• Handle incoming calls, WhatsApp messages, Instagram DMs, and other parent inquiries.
• Respond to questions about classes, schedules, locations, pricing, and trial lesson bookings.
• Follow up with interested parents and help convert inquiries into bookings.
• Assist with class registrations, schedule changes, and general customer concerns.
• Coordinate with our coaching and admin teams when issues need to be escalated.
• Keep customer records and inquiry statuses updated in our systems.
• Follow up on pending inquiries to ensure nothing gets missed.
• Provide regular updates on inquiries, follow-ups, and bookings.

What Success Looks Like

• Parents receive friendly, clear, and timely responses.
• No inquiries are left unanswered or forgotten.
• Interested parents are followed up with consistently.
• Trial lesson bookings and registrations are handled accurately.
• Customer information and communication records are kept up to date.

Requirements

Essential

• Strong written and spoken English.
• Excellent communication and customer service skills.
• Comfortable handling calls, WhatsApp, and social media messages.
• Organised, detail-oriented, and reliable with follow-ups.
• Able to work independently and manage multiple inquiries.
• Available to overlap with Abu Dhabi working hours.

Desirable

• Arabic language skills.
• Experience in customer support, sales, appointment setting, or lead follow-up.
• Experience using CRMs, spreadsheets, or customer management systems.
• Experience working with parents, families, children's activities, or education-related businesses.

How to Apply

Please send your CV and a 30–60 second video introduction telling us about yourself, your relevant experience, and why you would be a good fit for this role.

Arabic language skills are a plus!

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