Supply Chain Assistant

Supply Chain Assistant – Order Fulfillment & E-commerce Operations

About the Role:

EVORETRO is looking for a detail-oriented and proactive Supply Chain Assistant to support our daily supply chain operations, with a primary focus on order fulfillment, order processing, and shipment monitoring.

The ideal candidate has at least two years of experience in supply chain operations, order fulfillment, logistics, or e-commerce operations. Experience working with online retail businesses and using Cin7 inventory and order management software is highly preferred.

In this role, you will help ensure orders are processed accurately, shipments are monitored, inventory information is maintained, and fulfillment issues are addressed promptly. You will also provide general operational and administrative support to the Supply Chain Supervisor to help keep daily operations organized and efficient.

Key Responsibilities

1. Order Fulfillment and Processing

• Process and monitor daily orders to ensure accurate and timely fulfillment.
• Verify order details, product information, quantities, and shipping information before processing.
• Monitor order status from processing through shipment and delivery.
• Coordinate with warehouses, fulfillment partners, and logistics providers to ensure orders are dispatched on time.
• Identify and follow up on pending, delayed, incomplete, or problematic orders.
• Investigate order discrepancies and coordinate with the appropriate teams to resolve fulfillment issues.
• Maintain accurate order records and update fulfillment trackers and systems.
• Escalate recurring order fulfillment issues to the Supply Chain Supervisor.

2. Inventory and Cin7 Management

• Use Cin7 or similar inventory management systems to monitor orders, stock availability, and inventory records.
• Update and verify order and inventory information in the system.
• Assist in identifying stock discrepancies, low-stock items, and inventory-related fulfillment issues.
• Coordinate with relevant teams regarding product availability and stock concerns.
• Help ensure inventory information is accurate and up to date to support order fulfillment.

3. Logistics and Shipment Coordination

• Assist in coordinating inbound and outbound shipments.
• Monitor shipment schedules, tracking information, and delivery timelines.
• Follow up with logistics providers and fulfillment partners regarding delayed, missing, or incomplete shipments.
• Maintain accurate shipping documentation and tracking records.
• Communicate shipment updates and delivery concerns to the relevant internal teams.
• Help resolve logistics issues that may affect order fulfillment.

4. General Supply Chain Support

• Assist the Supply Chain Supervisor with daily operational and administrative tasks.
• Maintain spreadsheets, reports, order trackers, and supply chain documentation.
• Coordinate with Customer Service, Amazon, and other internal departments regarding order, shipment, and inventory concerns.
• Assist in monitoring pending tasks and following up on outstanding operational matters.
• Identify recurring workflow issues and suggest practical improvements.
• Perform other related duties as assigned to support the Supply Chain Department.

Qualifications and Requirements

• At least 2 years of relevant experience in supply chain operations, order fulfillment, logistics coordination, or a similar role.
• Experience in e-commerce, online retail, or online store operations is highly preferred
• Experience using Cin7 is highly preferred
• Familiarity with inventory management systems, order management platforms, and fulfillment workflows.
• Knowledge of order processing, shipment tracking, stock monitoring, and logistics coordination.
• Proficiency in Google Sheets, Microsoft Excel, and other productivity tools.
• Strong attention to detail and ability to maintain accurate records.
• Good written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple orders and priorities while meeting deadlines.
• Proactive in identifying discrepancies, following up on pending orders, and escalating issues when necessary.
• Able to work independently in a remote setup while collaborating effectively with the team.

What We Are Looking For::

We are looking for someone who is hands-on, organized, dependable, and comfortable managing the day-to-day details of order fulfillment.

The successful candidate should be able to monitor orders consistently, maintain accurate records, follow up on outstanding shipments, and coordinate with different teams to ensure orders move smoothly through the fulfillment process.

We value accuracy, accountability, proactive communication, and a strong sense of ownership over assigned tasks.

How to Apply:

Please submit your updated resume and include a brief summary of your relevant experience, particularly in the following areas:

1. Order Fulfillment: Describe your experience processing and monitoring orders from placement to shipment.
2. Cin7 Experience: Have you used Cin7? If yes, please describe the tasks you handled using the system.
3. E-commerce Experience: What online retail platforms or e-commerce businesses have you supported?
4. Inventory and Logistics: Briefly describe your experience with inventory tracking, shipment coordination, or fulfillment partners.

Please highlight your hands-on order fulfillment experience and the systems you have used in your application.

We look forward to hearing from qualified candidates!