Guest Communication Specialist

Airbnb Co-Host / Guest Support Specialist – Hiring Requirements

REQUIREMENTS / MUST-HAVES

1. Relevant Experience

• Airbnb co-hosting experience is preferred. If you have co-hosting experience, a minimum of one year is preferred.
• Prior Airbnb platform experience is required, specifically in one or more of the following roles:

• Case Manager
• Level 2 Case Manager
• Review Removal Specialist
• Claims Specialist

Applicants who do not meet the required qualifications or have relevant Airbnb support experience will not be considered.

2. WORK SCHEDULE

Employment Type: Full-time
Workdays: 5–6 days per week
Working Hours: 8–9 hours per day, plus a 1-hour lunch break
Preferred Shift: Morning shift aligned with U.S. Pacific Standard Time (PST)
Evening Shift: Not currently hiring for this shift, but opportunities may become available in the future.

3. Monthly Salary

$800–$850 per month

EXAMPLE JOB RESPONSIBILITIES

Your responsibilities may include, but are not limited to:

• Managing guest communications and inquiries
• Coordinating maintenance requests and resolving property issues
• Assisting guests with check-in and check-out
• Communicating and coordinating with cleaners and housekeeping teams
• Coordinating repairs and maintenance with handymen
• Handling Airbnb review removal requests
• Responding to guest reviews
• Checking battery levels and ensuring property devices are functioning properly
• Managing Airbnb support cases and escalating issues when necessary
• Handling other day-to-day short-term rental operations tasks as needed

COMPANY PORTFOLIO

Approximately 185 apartment units, with further portfolio expansion expected throughout 2026.

• We operate across multiple booking platforms, including:

• Airbnb
• ---------- (BDC)
• Vrbo
• Expedia
• Marriott
• Google Vacation Rentals
• Hopper
• Other vacation rental platforms

SOFTWARES AND TOOLS

Experience with the following tools is beneficial:

• Guesty
• ----------
• PriceLabs
• OpenPhone
• Slack

HOW TO APPLY

If you meet the qualifications and are interested in joining our team, please complete the application form below:

Application Form: ----------

Please ensure that your application accurately reflects your relevant Airbnb experience, particularly in case management, claims handling, and review removal.