Guest Experience Dispatcher (Remote)

About Open Air Homes

Open Air Homes is a short-term and mid-term rental property management company. We manage a growing portfolio of vacation and monthly rental homes across Los Angeles, Palm Springs and the Desert, Manhattan Beach, and other markets. We handle everything for our homeowners, from pricing and reservations to guest communication, cleaning, and maintenance, so every guest has a seamless stay and every home is cared for like our own.

Our team works remotely and collaborates across Reservations, Guest Experience, and on-the-ground Operations. Our hospitality standard is simple: calm, clear, solution-focused, and always one step ahead.

Above all, we value honesty, responsibility, and accountability. We look for people who do what they say they will do, own their mistakes, and keep growing.

About the Role

The Guest Experience Dispatcher is the link between our guests, our remote team, and our onsite operations team. When an issue comes up during a stay, such as a maintenance request, a cleaning concern, a lockout, or a missing item, you make sure it reaches the right person at the right property quickly, with all the details they need to fix it.

This role is for someone who has dispatched before and knows that good dispatching is about speed and accuracy: knowing where the issue is, who should handle it, and how to endorse it so nothing falls through the cracks.

We are hiring for both part-time and full-time hours and are looking for someone who can start right away. This is a long-term role, and we want someone who sees themselves growing with our team.

What You’ll Do

Monitor guest messages and the support inbox for issues that need onsite action, and triage them by urgency.
Dispatch maintenance, inspection, and guest issues to the right onsite team members, vendors, and property managers based on property location and issue type.
Coordinate cleaning in Turno, including scheduling, confirming, and tracking cleans around check-ins, check-outs, same-day turnovers, and last-minute bookings.
Endorse issues clearly, including the property, the guest, the problem, photos, urgency, and next steps.
Follow up until each issue is resolved, and keep guests updated with timely, empathetic communication.
Flag urgent or escalated situations immediately to the right PM or manager.
Document every issue, action, and resolution in our tracking tools so the next shift can pick up where you left off.
Provide clear shift handoffs to the next dispatcher or team member.

Must-Haves

Prior experience in a dispatch role, ideally in short-term rentals, vacation rentals, or property management.
Hands-on experience with Hostaway: reservations, guest messaging, and the calendar.
Hands-on experience with Turno for cleaning scheduling and tracking.
A proven ability to dispatch efficiently, with sound judgment on where an issue is, who should own it, and how to endorse it so it gets resolved the first time.
Confidence communicating with onsite team members, and proficiency in email , messaging, and phone calls.
Strong written and spoken English, with a calm, professional tone with guests, cleaners, and vendors.
The ability to prioritize several live issues at once without losing track of any.
A strong work ethic, with honesty, responsibility, and accountability in everything you do.
A willingness to learn, take feedback, and adapt to our processes.
Availability to work Pacific Time hours, including weekends and holidays.
Availability to start immediately and interest in a long-term role.
A reliable computer, stable high-speed internet, and a backup power and internet plan.

Who Thrives Here

You stay calm when three things break at once. You communicate before anyone has to ask. You take ownership of every issue until it is closed, you are honest when something goes wrong, and you care about the guest’s experience as much as the homeowner’s property. You are always looking to learn and get better.

How to Apply

Please send your proposal along with your resume.