Guest Support Agent – Short-Term Rentals

We are a co-hosting and property management company for vacation rentals in Cyprus. We manage apartments and villas end to end, and great guest communication is at the heart of what we do. We're a young, fast-growing team with short decision paths.

Your responsibilities

-Be the first point of contact for our guests on Airbnb, Booking.com and by direct message, from inquiry to check-out
-Answer inquiries quickly and in a friendly, professional way, and turn them into bookings
-Handle check-in and check-out coordination, house rules, and guest questions before and during the stay
-Solve problems calmly (e.g. access issues, appliances, noise, late arrivals) and coordinate with our cleaning and maintenance team
-Handle complaints and special requests and find solutions that keep the guest happy
-Help us earn 5-star reviews and respond to guest reviews
-Keep reservations, notes and guest information up to date in our PMS
-Help improve our message templates, automations and knowledge base

Your profile

-Experience in customer support, hospitality, reception or short-term rentals is a plus
-Excellent written English
-Friendly, empathetic and solution-oriented, even under pressure
-Fast, accurate and well organized, able to juggle several conversations at once
-Comfortable with digital tools (Airbnb, a PMS, messaging apps); we'll train you on the rest
-Reliable and independent, with a strong sense of ownership
-Available for flexible hours, including some evenings and weekends [adjust as needed]

What we offer

-A varied role with direct guest contact in the tourism industry
Fair pay
Thorough onboarding, with templates and a knowledge base to get you started quickly
An international, friendly team and short decision paths
Room to grow into guest experience, operations or revenue roles

Interested?
Send us your CV and a few lines about yourself and why you'd be great with guests. We'll get back to you within a few days.