Guest Communication & Operations Coordinator

Respond promptly and professionally to guest inquiries

Send booking confirmations, check-in instructions, door codes, Wi-Fi information, and house rules

Coordinate check-ins, checkouts, cleaning, maintenance, and guest requests

Monitor Airbnb, Breezeway, text messages, and other booking channels

Handle routine concerns and escalate emergencies appropriately

Maintain accurate reservation notes and communication records

Follow up with guests during and after their stays

Help encourage repeat and extended-stay bookings