Highly Experienced Real Estate ISA | Appointment Setter

We are an established Arizona real estate brokerage looking for a highly experienced, results driven Real Estate ISA to join our team.

This is NOT an entry level ISA position.

We are looking for someone who already knows how to work a real estate database, engage leads, build genuine rapport, uncover motivation, handle objections, follow up consistently and turn conversations into appointments.

If you need to be taught how to talk to leads, this is not the position for you.

If you know how to take a lead who says, “I’m just looking,” have a natural conversation, earn their trust, discover what they actually need and create a legitimate opportunity for one of our agents, we want to hear from you.

WHO WE ARE LOOKING FOR

We want a strong ISA, but we are not looking for an aggressive, scripted or pushy salesperson.

You should be persuasive without making people feel pressured.

You should know how to guide a conversation without dominating it.

You should be confident enough to ask for the appointment, but personable enough that the prospect actually wants to meet with our agent.

Our preferred communication style is warm, conversational, confident and genuine.

We believe the best ISAs don’t sound like salespeople. They sound like knowledgeable, helpful people who know how to listen, ask the right questions and build trust.

YOUR RESPONSIBILITIES

Your primary responsibility will be turning opportunities in our database into meaningful conversations and qualified appointments for our agents.

Responsibilities will include:

• Working buyer and seller leads within our CRM
• Responding quickly to new inbound leads
• Calling, texting and following up with existing database contacts
• Nurturing long term prospects who are not ready today
• Re engaging older and inactive leads
• Qualifying buyer and seller motivation
• Identifying timelines, needs and opportunities
• Handling common objections naturally and confidently
• Scheduling qualified buyer and listing appointments for our agents
• Maintaining accurate notes, tasks, stages and follow up plans in the CRM
• Making sure leads do not disappear because someone forgot to follow up
• Participating in targeted outbound campaigns when we identify specific opportunities
• Following up consistently without becoming annoying or overly aggressive
• Communicating important lead information to our agents so they are prepared before appointments

This position requires someone who understands that the fortune really is in the follow up.

EXPERIENCE WE EXPECT

We are specifically looking for an experienced Real Estate ISA.

You should already have significant experience with:

• Real estate lead conversion
• Buyer and seller lead qualification
• Database management
• CRM lead management
• Appointment setting
• Lead nurturing
• Long term follow up
• Database reactivation
• Objection handling
• Phone, text and CRM communication
• Building rapport quickly
• Recognizing when a conversation has turned into a real opportunity

Experience working with a U.S. real estate brokerage or team is strongly preferred.

Experience with distressed sellers, expired listings, old leads, internet leads or seller lead generation is a plus.

SPOKEN ENGLISH IS EXTREMELY IMPORTANT

You will communicate directly with our U.S. clients and prospects every day.

Your spoken English must be exceptionally fluent, natural, clear and easily understood by U.S. clients.

We need someone with excellent conversational English who is comfortable with the pace, vocabulary and back and forth of a natural conversation with an American client.

This is not simply about grammar.

We are listening for communication skills.

Can you make someone comfortable?

Can you keep a conversation going?

Can you listen instead of waiting for your turn to speak?

Can you make someone laugh?

Can you recognize hesitation in someone’s voice?

Can you ask another question instead of immediately jumping back to your script?

Can you confidently ask for an appointment without suddenly sounding like a salesperson?

Those skills matter to us.

WE DO NOT WANT A ROBOT

Please don’t misunderstand “experienced ISA” to mean aggressive salesperson.

We don’t want someone hammering through a script trying to get an appointment at any cost.

We want personality.

Be friendly. Be curious. Be confident. Have a sense of humor. Listen to people.

Our goal is for prospects to feel like they are having a conversation with someone they know and trust, not someone working through a call sheet.

Scripts and systems have their place. Rapport comes first.

THE PERSON WHO WILL DO WELL HERE

You are competitive and like getting results, but you also genuinely like talking to people.

You don’t give up after 2 attempts.

You don’t need someone reminding you which leads need follow up.

You understand that “not right now” doesn’t necessarily mean “never.”

You know the difference between persistence and pestering.

You take excellent notes because you understand that the next conversation should continue where the previous one ended.

And when you schedule an appointment, our agent should receive more than a name and phone number. They should understand who this person is, what they need, their motivation, their timeline and what matters to them.

SCHEDULE

Monday through Friday
9:00 AM to 6:00 PM Arizona Time
1 hour lunch off

Please make sure you understand the time difference between the Philippines and Arizona before applying.

You must be able to consistently work this schedule and have a reliable computer, internet connection, headset and professional work environment suitable for daily phone conversations.

HOW TO APPLY — READ CAREFULLY

For the initial screening, please send us ONLY the following 2 required items:

1. Your current resume

2. A 60 to 90 second voice recording

In your recording, introduce yourself, tell us about your ISA experience and tell us why you think you would be a great fit for our team.

But here’s the important part:

Don’t give us your formal interview voice.

Talk to us like you would talk to a new lead you genuinely enjoyed speaking with.

We want to hear your personality.

Be conversational. Be confident. Have some fun with it. Tell us something that makes us want to keep talking to you.

We’re evaluating much more than pronunciation. We’re listening for rapport, warmth, confidence, personality, conversational ability and how naturally you communicate.

BOTH ITEMS ARE REQUIRED.

If you do not submit BOTH a resume AND a voice recording, you will NOT be considered for this position.

If we like your experience and your introduction, we will contact you with a private link to complete our full application process.

We are intentionally keeping the first step simple.

Resume + voice recording. Show us what you’ve got.