Customer Service and Lead Response VA for US Cleaning Company

WHAT YOU WILL DO

• Respond to new leads within 5 minutes by call and text (Meta ads, Google, Thumbtack, Yelp, website form)
• Quote cleanings from our pricing sheet and book them in BookingKoala
• Follow up with past leads who have not booked, using GoHighLevel
• Answer the business line and reply to client texts and email s
• Confirm appointments and handle reschedules and cancellations
• Check that cleaners are on the way and clocked in, and update clients if someone is running late
• Take the first pass on client complaints and escalate to me with the details
• Ask happy clients for Google reviews
• Send me a short end-of-shift summary every day

PAY AND GROWTH

• $5 USD per hour to start (about $870 a month), paid weekly
• Paid one-week trial first
• Recurring client bonus: $15 for every new recurring client you book, paid after their second completed clean
• Raise to $5.50 per hour at 90 days and $6.00 per hour at 6 months, based on performance (response time, booking rate, reliability)
• Pay reviewed every year after that
• This is a long-term role. As the company grows, I want this person to grow into managing the office side of the business.