HVAC dispatcher/operation management

HVAC Dispatcher & Operations Coordinator – Remote

Company: The Service Pros
Location: Remote (U.S. Eastern Time hours)
Job Type: Full-Time
Compensation: Competitive, based on experience
Industry: HVAC, Plumbing & Home Services

About Us

The Service Pros is a fast-growing HVAC and plumbing company based in St. Petersburg, Florida.

We are looking for a high-performing, proactive, and highly organized HVAC Dispatcher & Operations Coordinator to manage daily field operations, support technicians, and keep jobs running efficiently.

This is a fast-paced, high-performance environment that requires exceptional multitasking, quick decision-making, and strong accountability. You will manage multiple jobs, technician requests, customer needs, and operational priorities simultaneously.

We are looking for an A-player who thrives under pressure, takes ownership, anticipates problems, and gets things done without constant supervision.

Key Responsibilities

Dispatching & Scheduling

• Schedule and dispatch HVAC and plumbing technicians efficiently.
• Manage multiple jobs, priorities, and schedule changes throughout the day.
• Monitor technician arrival times and proactively address delays.
• Coordinate urgent service requests and last-minute scheduling changes.
• Ensure technicians have complete job information before arriving onsite.

Technician Support & Coordination

• Answer technician calls promptly while managing other operational responsibilities.
• Coordinate equipment, materials, and parts with suppliers.
• Create and track purchase orders, deliveries, and pickups.
• Follow up with technicians for missing information, photos, and job notes.
• Anticipate technician needs and resolve issues before they cause delays.

Job Management & Quality Control

• Manage jobs in Jobber CRM from scheduling through completion.
• Ensure all jobs have complete notes, photos, and required checklists.
• Coordinate return visits, inspections, and pending work.
• Verify invoices, payments, and job closure.
• Perform end-of-day checks to ensure nothing falls through the cracks.

Operations & Administrative Support

• Coordinate permits and inspections with building departments.
• Track vendor invoices, receipts, job expenses, and equipment orders.
• Support technician payroll and timesheet verification.
• Maintain accurate records and follow up on outstanding operational tasks.
• Take ownership of assigned projects and drive them to completion.

Reporting & Accountability

• Track scheduled, completed, delayed, and pending jobs.
• Monitor technician punctuality, callbacks, and incomplete documentation.
• Provide clear daily updates on operational performance.
• Identify recurring problems and recommend improvements.
• Participate in daily meetings and weekly performance reviews.

Required Qualifications

• Previous experience in HVAC dispatching, home services operations, or field service coordination.
• Hands-on experience with Jobber or ServiceTitan and Aircall, including scheduling, dispatching, customer records,