Construction Tech

IT & Digital Operations Assistant

Company: Perception Technologies LLC
Department: Information Technology & Digital Services
Reports To: Business Owner / IT Consultant
Employment Type: Full-Time or Part-Time (To Be Determined)
Location: To Be Determined

Position Summary

We are seeking a highly motivated, tech-savvy IT & Digital Operations Assistant to support a growing technology consulting business.

The ideal candidate is someone with exceptional general computer skills, strong problem-solving abilities, and the confidence to navigate a wide range of software applications and digital platforms.

This position involves supporting technology projects for small and medium-sized businesses, including spreadsheet development, website management, Microsoft 365 administration, digital marketing, and general business technology solutions.

We are looking for a self-starter who can take an idea or business requirement, research potential solutions, and help turn it into a functional deliverable.

This is a hands-on position for someone who enjoys technology, learns quickly, and can contribute immediately without requiring extensive technical training.

Key Responsibilities

1. Spreadsheet Development & Business Tools

• Develop and maintain professional Excel spreadsheets, calculators, templates, and business management tools.
• Assist in creating construction-related estimating calculators, labor and material cost calculators, project budgeting tools, and other industry-specific solutions.
• Utilize formulas, conditional formatting, data validation, lookup functions, and other Excel features to create functional and user-friendly tools.
• Organize and transform raw business data into useful reports, dashboards, and analytical spreadsheets.
• Test spreadsheet functionality, troubleshoot formula errors, and ensure accuracy.

2. Website Development & Management

• Build, update, and maintain business websites using platforms such as Wix, GoDaddy, and similar website builders.
• Manage website content, page layouts, images, contact forms, and basic functionality.
• Assist with domain registrations, DNS configurations, hosting accounts, and website-related services.
• Implement basic search engine optimization (SEO) practices.
• Troubleshoot common website issues and coordinate with technical support when necessary.

3. Microsoft 365 & General IT Support

• Assist with the setup, configuration, and administration of Microsoft 365 applications.
• Support Outlook, Excel, Word, PowerPoint, Teams, OneDrive, and SharePoint.
• Help configure business email accounts, user permissions, shared mailboxes, and file-sharing environments under appropriate supervision.
• Troubleshoot common computer, software, email , and cloud application issues.
• Research and implement technology solutions to improve client business operations.
• Create documentation and step-by-step instructions for common technical processes.

4. Social Media & Digital Marketing

• Create, schedule, and publish content across social media platforms.
• Assist with managing business profiles on Facebook , Instagram, LinkedIn, and Google Business Profile.
• Develop simple marketing graphics, promotional materials, and social media content using tools such as Canva.
• Update website content and social media pages to maintain a consistent professional brand.
• Assist with basic email marketing campaigns and digital customer communications.

5. Project Support & Business Operations

• Assist with organizing, tracking, and executing multiple client technology projects.
• Research software applications, vendors, and technology solutions based on client needs.
• Prepare presentations, proposals, technical documentation, and client-facing materials.
• Help identify opportunities to automate repetitive business processes.
• Maintain organized digital files, project documentation, and client deliverables.
• Provide general technical and administrative support to business leadership.

Required Qualifications

• Strong proficiency with computers, internet-based applications, and common business software.
• Intermediate to advanced Microsoft Excel skills, including the ability to build spreadsheets using formulas and logical functions.
• Working knowledge of Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Experience using website builders such as Wix, GoDaddy, Squarespace, or WordPress.
• Familiarity with social media platforms and basic content management.
• Excellent organizational skills and attention to detail.
• Strong written communication and ability to follow instructions.
• Ability to independently research unfamiliar software and solve common technical problems.
• Comfortable managing multiple tasks and shifting between different types of projects.
• Ability to learn new technology quickly and apply it to real business situations.

Preferred Qualifications

• Experience with Microsoft 365 administration, SharePoint, or cloud-based business applications.
• Experience creating Excel dashboards, estimating tools, financial models, or business calculators.
• Familiarity with construction industry workflows, estimating, project management, or accounting.
• Experience with Canva, Adobe Express, or similar graphic design tools.
• Basic understanding of website hosting, domain management, and DNS.
• Familiarity with Power Automate, Power Apps, or other workflow automation tools.
• Experience using AI productivity tools such as ChatGPT, Microsoft Copilot, or Claude.
• Basic understanding of HTML, CSS, or scripting is a plus, but not required.
• Prior experience supporting a small business, IT consulting company, or digital services provider.

Ideal Candidate Characteristics

The successful candidate will demonstrate:

• Technical curiosity: Enjoys exploring software and learning new technology.
• Resourcefulness: Can research a problem and propose a solution without waiting for detailed instructions.
• Execution: Can turn a general business idea into a functional spreadsheet, website, document, or digital tool.
• Adaptability: Comfortable switching between IT support, website management, spreadsheets, and digital marketing.
• Ownership: Takes responsibility for completing assigned projects and verifying the quality of their work.
• Efficiency: Understands how to leverage AI tools, templates, and automation to work faster without sacrificing accuracy.
• Professionalism: Can communicate with clients and handle confidential business information responsibly.

Performance Expectations

First 30 Days

• Demonstrate proficiency with Microsoft 365, Excel, Wix, and GoDaddy.
• Independently complete basic website updates and digital administrative tasks.
• Develop or improve at least one functional business spreadsheet or calculator.
• Demonstrate the ability to research and resolve routine technical issues.

First 60 Days

• Independently manage assigned website and spreadsheet development projects.
• Assist with client technology implementations and Microsoft 365 configurations.
• Establish organized processes for tracking assigned tasks and deliverables.
• Contribute practical recommendations for improving client technology workflows.

First 90 Days

• Consistently deliver accurate, professional client-ready work with limited supervision.
• Manage multiple small technology projects simultaneously.
• Demonstrate measurable improvements in project turnaround time and business efficiency.
• Identify and implement opportunities for automation and improved service delivery.

Education & Experience

A college degree is not required. Demonstrated technical ability, relevant experience, resourcefulness, and the ability to produce quality work are more important than formal education.

Candidates may come from backgrounds including IT support, office technology, digital operations, website management, business administration, or independent technology projects.